WMS Coordinator

Affinity Development Group; Reno (NV); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Affinity Development Group in Reno, NV is seeking a Warehouse Marketing Support Coordinator to assist Costco Auto Program by managing vehicle display logistics and dealer/warehouse coordination.

You will maintain schedules, support OEM events, train new Display Contacts, handle calls, and keep detailed records. The role requires 2 years CS/administrative experience, strong communication, and a proactive, independent work style in a collaborative team.

Qualifications

• 2 years of Customer service or Administrative experience.
• Able to communicate professionally with all levels of management both internally and externally.
• Excellent follow-up, relationship-building and interpersonal skills.
• Excellent phone conduct and handling; phone sales experience is a plus.
• Detail-oriented; able to multi-task and organize.

Responsabilités

• Create and maintain display schedules for warehouses and dealerships.
• Coordinate OEM events with warehouse and dealer contacts.
• Maintain records of dealer and warehouse communications in database.
• Answer incoming calls with complete and accurate information.
• Attend weekly team meetings and support other departments as needed.

Connaissances

Customer service

Administrative skills

Professional communication

Organizational skills

Phone handling

Detail oriented

Multi-tasking

Independent work

Team player

Adaptability

Outils

MS Office

Description du poste

Description

SUMMARY:

The Warehouse Marketing Support Coordinator will support the Costco Auto Program in a variety of capacities to increase member awareness and contribute to the streamlining of program operations. This position will work closely with assigned warehouses, dealer contacts and Warehouse Marketing Support Managers to build a strong working relationship through creating and maintaining warehouse vehicle displays and providing ongoing support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Create and maintain all motor vehicle and unit display schedules for assigned warehouses and dealerships
• Coordinate, promote and support OEM events with warehouse and dealer contacts
• Maintain declined dealer display requests and follow-up to reschedule as needed
• Ability to overcome objections with thoughtful responses
• Administer training to new Vehicle Display Contacts on all processes and procedures related to display
• Answer incoming calls in a friendly, tactful manner providing complete and accurate information
• Maintain working knowledge of program operations
• Maintain detailed records of dealer and warehouse communications in database
• Maintain strong communication with WMS Managers, Leadership, staff and all other departments.
• Attend weekly team meetings
• Potential to assist other departments in seasonal projects
• Reviewing daily workload reports and managing duties based on priority
• Gather and review supporting documents related to vehicle damage/incident reports
• Other duties as assigned

Requirements

REQUIREMENTS/QUALIFICATIONS:

• 2 years of Customer service or Administrative experience
• Able to communicate professionally with all levels of management both internally and externally
• Excellent follow-up, relationship building and interpersonal skills.
• Excellent phone conduct and handling (phone sales experience is a plus)
• Detail-oriented; able to multi-task and organize.
• Ability to speak or present in small groups as needed
• Friendly demeanor & positive attitude.
• Self-motivated, takes initiative and must be able to work independently with minimal supervision.
• Continually strives to improve skills and knowledge.
• Excellent written and verbal communication skills.
• Must be a team player and work well with others.
• Must be flexible, adaptable to change and adjust priorities based on business needs.
• Must be able to meet deadlines.
• Proficiency in MS Office (Outlook, Word, Excel) and working knowledge of the internet.