WMS Analyst

Synstack Technologies; Maryland; On-site; USD 90,000 - 140,000; Full time

Job summary

Synstack Technologies is seeking an experienced WMS support specialist to serve as the on-floor point of contact for warehouse system issues and to coordinate with IT teams. This role requires deep knowledge of WMS operations and hands-on use of RF devices, plus strong communication with frontline staff.

You will analyze WMS-to-OMS/ERP/TMS interfaces, translate operations problems into actionable system requirements, and drive preventive measures from post-incident reviews.

Qualifications

• 7+ years of experience supporting a Warehouse Management System (WMS) in a live warehouse/distribution center environment (e.g., Manhattan, Blue Yonder/JDA, FDM4 or similar).
• Solid understanding of core warehouse operations and order journey: receiving, put-away, replenishment, wave planning, picking, packing, shipping, and cycle counting.
• Hands-on experience with RF/handheld scanning devices and troubleshooting device-level issues.
• Working knowledge of SQL for data investigation and reporting (able to write and modify queries independently).
• Demonstrated ability to work directly with warehouse floor staff and translate operational issues into clear, actionable system requirements.
• Comfortable working on-site in a warehouse environment, including time on the floor (not a desk-only role).
• Strong communication skills — able to explain technical issues to non-technical operations staff and operational context to technical teams.
• Excellent interpersonal skills with a proven ability to build trust and strong working relationships across warehouse floor staff, supervisors, and technical teams — someone people want to come to with a problem.
• Experience with WMS integrations to OMS, TMS, or ERP systems and understanding of interface/event-driven data flows (e.g., EDI, APIs, message queues).
• Experience supporting peak-season volume events (e.g., holiday retail surge) in a warehouse setting.

Responsibilities

• Serve as the on-floor point of contact for WMS-related issues raised by warehouse associates, supervisors, and shift leads.
• Analyse WMS-to-OMS/ERP/TMS interface issues (e.g., inventory sync failures, order status mismatches) and coordinate resolution with technical teams.
• Act as the liaison between warehouse operations leadership and the IT/applications team — translating operational pain points into prioritized system requests and translating technical constraints back into plain language for operations.
• Track issue trends and proactively flag recurring problems that indicate a deeper system or process gap.
• Identify opportunities to reduce manual workarounds through system configuration or process changes.
• Support peak season readiness planning (volume stress-testing, configuration reviews, contingency planning).
• Contribute to post-incident reviews and help implement preventive measures.

Skills

WMS expertise

RF handheld devices

SQL querying

Requirements translation

Communication skills

On-site work

Interface integration knowledge

Tools

Manhattan/Blue Yonder/FDM4

Job description

• Serve as the on-floor point of contact for WMS-related issues raised by warehouse associates, supervisors, and shift leads.
• Analyse WMS-to-OMS/ERP/TMS interface issues (e.g., inventory sync failures, order status mismatches) and coordinate resolution with technical teams.
• Act as the liaison between warehouse operations leadership and the IT/applications team — translating operational pain points into prioritized system requests and translating technical constraints back into plain language for operations.
• Track issue trends and proactively flag recurring problems that indicate a deeper system or process gap.
• Identify opportunities to reduce manual workarounds through system configuration or process changes.
• Support peak season readiness planning (volume stress-testing, configuration reviews, contingency planning).
• Contribute to post-incident reviews and help implement preventive measures.

Required Qualifications

• 7+ years of experience supporting a Warehouse Management System (WMS) in a live warehouse/distribution center environment (e.g., Manhattan, Blue Yonder/JDA, FDM4 or similar).
• Solid understanding of core warehouse operations and order journey: receiving, put-away, replenishment, wave planning, picking, packing, shipping, and cycle counting.
• Hands-on experience with RF/handheld scanning devices and troubleshooting device-level issues.
• Working knowledge of SQL for data investigation and reporting (able to write and modify queries independently).
• Demonstrated ability to work directly with warehouse floor staff and translate operational issues into clear, actionable system requirements.
• Comfortable working on-site in a warehouse environment, including time on the floor (not a desk-only role).
• Strong communication skills — able to explain technical issues to non-technical operations staff and operational context to technical teams.
• Excellent interpersonal skills with a proven ability to build trust and strong working relationships across warehouse floor staff, supervisors, and technical teams — someone people want to come to with a problem.
• Experience with WMS integrations to OMS, TMS, or ERP systems and understanding of interface/event-driven data flows (e.g., EDI, APIs, message queues).
• Experience supporting peak-season volume events (e.g., holiday retail surge) in a warehouse setting.