WMK - Quality Assurance Coordinator

emplify GmbH; Mankato (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

RRSP matching

Quality work environment

Medical Insurance

Vision insurance

Paid Sick days

Internal training program / tuition_re

Per diem and travel expenses

Job summary

WITRON is seeking a Quality Assurance Coordinator to ensure WIOSS processes are uniformly applied across operational sites. The role includes audits, training teams, and driving corrective actions to maintain compliance with company standards and customer requirements.

The ideal candidate will be detail-oriented, organized, and capable of leading change in a multi-site environment. French and English proficiency, willingness to travel, and experience with data analysis tools are highly valued.

Qualifications

• Post-secondary education in Quality Assurance, Engineering, Operations Management, or a related field.
• 3-5 years of experience in quality assurance or process compliance within logistics or manufacturing.
• Strong understanding of auditing principles and process improvement methodologies.
• Excellent organizational and analytical skills with attention to detail.
• English and French mandatory (verbal and written).
• Knowledge of data analysis tools and WITRON-specific reports.
• Ability to work collaboratively across departments and sites.

Responsibilities

• Ensure WIOSS Canada processes and procedures are implemented at new sites and train new teams.
• Conduct audits and spot checks to verify compliance with standards and customer requirements.
• Initiate corrective actions for deviations from procedures.
• Maintain QA documentation and protocols for consistent practices.
• Identify opportunities to convert manual processes into systemic solutions.
• Communicate with stakeholders on quality matters and audit readiness.

Skills

Auditing

Quality assurance

Data analysis

Cross-site coordination

Communication

Education

QA/Engineering degree

Tools

Reporting systems

Audit frameworks

Job description

Overview

Founded in 1971, WITRON has become an international leader in automated storage logistics with more than 7,000 colleagues worldwide tending to the planning, realization, and maintenance of our highly automated systems. Our teams act as professionals who are equipped with full power for finding the best solution to the specific needs of each of our customers.

Our growing division now has close to 1000 employees. Our corporate culture, characterized by passion, cooperation, and the drive to move things forward, has allowed us to offer close to 350 internal promotions to our employees in recent years.

Job Title

Job Title: Quality Assurance Coordinator

We offer you

• RRSP matching
• Quality work environment
• Medical Insurance
• Vision insurance
• Paid Sick days
• Internal training program / tuition reimbursement
• Per diem and travel expenses

Your role in our team

The Quality Assurance Coordinator ensures the consistent application of WIOSS processes and procedures across all operational sites. This role supports new site launches, verifies compliance at existing sites through audits and spot checks, and drives operational readiness, gap closure, and change management. Additionally, the Coordinator upholds WITRON standards across all departments by validating that each implementation step is executed accurately and in alignment with established guidelines.

The ideal candidate is a detail-oriented, highly organized professional who either possesses strong knowledge of WIOSS processes and procedures or can acquire it quickly. They excel at ensuring compliance and operational readiness, particularly during new site launches, and demonstrate leadership in driving corrective actions and managing change. This individual combines analytical expertise with practical problem-solving skills and is comfortable conducting audits, training teams, and transitioning manual processes into systemic solutions. Bilingual proficiency in English and French, adaptability to dynamic environments, and a willingness to travel frequently are essential. Experience with data analysis tools and familiarity with Lean Six Sigma principles are considered strong assets.

Qualifications

• Post-secondary education in Quality Assurance, Engineering, Operations Management, or a related field
• 3-5 years of experience in quality assurance or process compliance within a logistics or manufacturing environment
• Strong understanding and knowledge of auditing principles and process improvement methodologies
• Excellent organizational and analytical skills with attention to detail
• English and French mandatory (verbal and written)
• Knowledge of data analysis tools and WITRON-specific reports
• Ability to work collaboratively across multiple departments and sites
• Lean Six Sigma or other quality program certification is an advantage
• Change management experience is an advantage

Skills/Experience Required

• Expertise in auditing and compliance enforcement, including developing and applying audit frameworks
• Excellent organizational and time-management skills, capable of handling multiple priorities
• Analytical proficiency with data analysis tools and WITRON-specific reporting systems
• Effective communication and leadership skills for training teams and driving corrective actions
• Ability to identify manual processes and convert them into systemic solutions
• Adaptability and independence in dynamic, multi-site environments
• Strong attention to detail and ability to maintain high standards under pressure
• Must be able to work in conditions of +5C up to -28C with PPE supplied
• Requires frequent domestic travel for training, participation in internal and customer meetings, and to provide support at other facilities as needed
• Flexibility to work any shift as required by operational needs, including evenings, weekends, and holidays
• Ability to be on-call as needed to ensure operational integrity

Key Responsibilities

• Ensure WIOSS Canada processes and procedures are properly implemented at new sites (including floor organization, escalation protocols, incident reporting, etc.), and provide training to new teams
• Conduct audits and spot checks to verify compliance with WITRON standards and customer requirements
• Initiate corrective actions when deviations from established procedures occur
• Maintain quality assurance documentation and protocols to support consistent quality practices
• Identify opportunities to convert manual processes into systemic solutions
• Communicate effectively with internal and external stakeholders on quality matters
• Promote compliance awareness and audit readiness across departments
• Assist in creating and executing action plans to address operational or customer needs
• Develop and implement new procedures based on operational requirements and identified gaps; create reporting tools to track progress of action plans and operational activities
• Perform other related duties as assigned