WM Technical Specialist

Cutter & Buck; Grand Prairie (TX); On-site; USD 34,000 - 69,000; Full time

Job summary

Cutter & Buck is seeking a WM Technical Specialist to support and manage the WMS and related systems at our Grand Prairie fulfillment center. The role interfaces with Infor WMS/M3, Kardex, Putwall, and Interform, requires strong vendor coordination, and heavy on-site presence, especially in peak season.

Responsibilities include testing updates, troubleshooting with vendors, and creating custom reports. A Bachelor’s degree plus 5+ years in WMS-related roles is expected, with travel to support

Qualifications

• Experience supporting a warehouse management system for a large fulfillment center.
• Experience with Infor WMS is preferred for transitioning to the new system.
• Experience with AutoStore ASRS, SVT and Kardex software.
• Experience with Label Design programs like Interform and Bartender.
• Ability to interface with software vendors to resolve issues efficiently.

Responsibilities

• Support the warehouse management system and interfaces with global Infor WMS.
• Troubleshoot system issues and work with vendors on production or software updates.
• Create queries and reports as required by the business.
• Assist embroidery and VAS teams with Interform and related systems.
• Provide on-site support during peak season and travel as needed.

Skills

WMS experience

Infor WMS

SQL

Vendor communication

AutoStore

Education

Bachelor's degree in CS / Business / related

Tools

Interform

Bartender

Kardex

Job description

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WM Technical Specialist

IT - C&B Full Time Technical Grand Prairie, TX, US

Salary Range: $25.00 To $50.00 Hourly

Our Mission: From our roots in the Pacific Northwest, we will grow a global lifestyle brand for empowered people who share our genuine spirit to find new ways forward.

Our Vision: Empowering people with long-lasting, high-quality sportswear helps them succeed in their own lives, and makes them proud to be a part of something bigger than themselves.

Our Culture: We believe in iconic products, engineered for versatility, designed to be our consumer’s favorite. We believe in sustainability and efficiency in our products and in our processes. We believe technology enables global engagement with consumers, and powers a trusted experience for our customers.

Our Location: Cutter & Buck is growing and opening a new fulfillment center in Grand Prairie, TX. The DFC will mirror our spectacular Seattle Fulfillment Center. Employees are the backbone of Cutter & Buck and we need a Warehouse Management System (WMS) Technical Specialist to join our team in opening and maintaining the DFC AND the SFC. These new positions will join current local IT members to assist the organization in non-global systems.

Job Vision:

The position’s primary responsibility is to support and manage Cutter & Buck’s systems that interface with the organization's global Infor cloudsuite system (Infor’s M3 and WMS) at Cutter & Buck Fulfillment Centers located in 1 of the following metro centers:

• Seattle, WA

These systems include, but are not limited to

• An inventory control and goods-to-person picking robotic system, aka Kardex (or similar)
• Order flow control hardware and software, aka Putwall/Intellisort (or similar)
• Conveyor systems to help route packages from the Autostore to trailers
• Custom customer label design management for Value Added Services, aka Interform in a tier 1 capacity for local needs only.
• Decoration system support via Wilcom (or similar)

This role will work with both office and warehouse staff, troubleshoot system errors, support user maintenance requests, and ensure the WMS and its accompanying systems are functioning as needed. The role serves as tier 1 support for each of the above. The role is an ambassador between end users & tier 2 central New Wave Group IT at the operational level via the local or continental WMS Tech as appropriate.

This position is required to be on-site, especially during peak season - fourth quarter annually.

Job Summary and Essential Functions:

• Support the warehouse management system including:
• Perform extensive testing for updates to AutoStore, Kardex, SVT and Putwall.
• Perform occasional testing for upgrades to Wilcom, Barunden, Tajima or Pulse.
• Troubleshoot problems with AutoStore, Kardex, SVT and Putwall. This includes working directly with the vendors for any Production or Software Update issues.
• Troubleshoot problems with Wilcom, Barunden, Tajima or Pulse. This includes working directly with the vendors for any Production or Software Update issues.
• Understand and analyze business processes and work with users on how to best utilize the systems.
• Troubleshoot system issues, interface with vendor support to resolve issues.
• Manage the interfaces between the warehouse management system and other systems that connect to the WMS.
• Working in the WMS is crucial to be able to support the systems that interface with the WMS. This requires an understanding of the WMS, Embroidery Development System and Interform. Will also occasionally provide end user support of the WMS.
• Create new queries and reports as required by the business.
• Assist the embroidery dev team with the Embroidery Development System, including testing and end user support.
• Assist the VAS team with converting VAS Labels and Tags from Bartender to use Interform. Interform is the new print solution for Infor.
• Assist the VAS team with new VAS Tag and Label requests.
• Assist the BA team with development of new Forms or Labels in Interform used by the WMS.
• Assist with testing as needed for the Infor WMS and M3 ERP projects.
• Provides backup to the WMS techs as needed.
• Along with NWGNA IT Helpdesk team, provide secondary general IT user support at the facility as needed.

Knowledge, Skills, Experiences and Abilities:

• Experience supporting a warehouse management system for a large Fulfillment Center. Recent experience with Infor WMS preferred for quickly transitioning to the new system.
• Experience as a business analyst working with directly with users on process matters and deriving and deploying solutions.
• Experience with AutoStore ASRS, SVT and Kardex software that runs the AutoStore ASRS.
• Experience with Label Design programs like Interform and Bartender.
• Experience interfacing directly with software vendors to efficiently resolve issues.
• Experience with SQL preferred.
• Experience with WMS system implementations preferred.
• Able to effectively balance project work with daily maintenance and user support.
• Organized and process oriented. Diligent with documentation.
• Able to take a structured and thorough approach to troubleshooting, analysis, testing and deployment.
• Able to effectively interface and communicate with all levels of users, management and vendors.
• Must be a team player with a desire to learn and develop professionally.
• Must have a helpful attitude for effective user support.
• Must be available to travel regularly, including international, such as Canada or Europe without restriction.
• Reasonable proximity to a known FC for onsite work:
  • Seattle, WA
  • Dallas, TX
• On site is a professional office environment as our Headquarters and a warehouse environment; business-casual dress.

Mindset and orientation:

• Adoption of Cutter & Buck’s Mission and Values.
• Maintaining a customer-first position.
• Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic, fast paced environment.
• Embrace challenges, learn from criticism, and be willing to see effort as the path to mastery.

Education and Prior Work Experience:

• Bachelors degree in Computer Science, Business Management or related field required. A mix of education and experience may be substituted for this requirement.
• A minimum of five years of recent prior relevant work experience.
• May require overtime as appropriate.

Our Workplace: Employees shall work in a non-hostile work environment. That is, the employee is expected not to engage in any activity that unreasonably interferes with performance of any other employee, such as sexual harassment, unlawful discrimination or any other behavior that unduly demeans or intimidates another employee.

Our Employees: Full Time Employees enjoy employer subsidized medical, dental and vision eligibility, Paid Sick leave and Annual Vacation leave. Employees are also eligible for participation in our 401k plan with company match and ten (10) paid holidays in a calendar year.

Cutter & Buck is proud to be an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.

We maintain a drug-free workplace and perform pre-employment post-offer substance abuse testing, complete post-offer background check are required for all positions. A clear driving record may be required for Safety Sensitive and Sales positions.

Cutter & Buck, Inc. is a socially responsible company.