Wireless Sales Pro & Customer Experience Champion

Cricket Wireless; Brookline (PA); On-site; USD 17,000 - 19,000; Full time

Job summary

Cricket Wireless is seeking a Wireless Consultant in Brookline, PA to join our team. You will greet customers, explain plans, process transactions, and help customers choose devices and service options in a fast-paced retail environment.

The ideal candidate has strong customer service skills, at least one year in retail sales, basic computer skills, and a willingness to learn promos and policy updates. Flexible hours including weekends and holidays are available.

Qualifications

• High school diploma/GED, or equivalent experience.
• One year of retail sales or customer service experience; wireless sales (AT&T, Verizon, Sprint, T-Mobile, Boost Mobile, Cricket, etc.) is preferred but not required.
• Management experience is not required, but preferred for moving further into store management/ownership.
• Proficiency with word processing, spreadsheets, basic computer skills, troubleshooting, Point-of-Sale systems, and cash handling.

Responsibilities

• Customer service, greeting in a friendly & timely manner, creating a positive work environment
• Being knowledgeable and proactive in learning new promos, price changes, and policy updates
• Proficiency in administrative and operational tasks – filing paperwork and forms, being communicative with management to resolve issues, etc.
• Maintains store cleanliness, stocks accessories, and keeps displays current and compliant to corporate standards
• Utilizes time management, shows up on time and has store ready to open, closes store properly and makes sure all sensitive items have been secured
• Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
• Desire to be a part of the game-changing Cricket store team.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• Sell no-contract wireless phones, service plans and accessories in a fast-paced environment
• Deliver outstanding service striving to retain and gain customers
• Participate in outside sales events or promotions
• Work flexible hours, weekends and holidays at various locations

Skills

Retail sales

Customer service

Communication

Education

High school diploma/GED

Tools

POS systems

Cash handling

Word processing

Spreadsheets

Job description

Cricket Wireless is seeking a Wireless Consultant in Brookline, PA to join our team. You will greet customers, explain plans, process transactions, and help customers choose devices and service options in a fast-paced retail environment.

The ideal candidate has strong customer service skills, at least one year in retail sales, basic computer skills, and a willingness to learn promos and policy updates. Flexible hours including weekends and holidays are available.