Wireless Retail Store Manager - Charlottesville

Cellular World; Charlottesville, Northern (VA, KY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental and Vision benefits

401(k) plan with company contribution

Employee discount on AT&T services

PTO accrual

Disability insurance

Annual apparel and brand budget

Job summary

Cellular World, a leading AT&T authorized retailer, seeks a Retail Sales Manager to drive sales and deliver an exceptional customer experience. You will supervise store operations, coach staff, and ensure brand standards while growing profitability.

The role requires proven retail or customer service management experience, strong leadership, and the ability to lead a team through peak periods in a fast-paced environment.

Qualifications

• Must have previous retail or customer service management experience.
• Strong leadership and employee management skills.
• Ability to stand for long periods and work full-time including weekends.

Responsibilities

• Drive sales and customer satisfaction using AT&T experience drivers.
• Meet and exceed monthly sales goals and assist team with closing sales.
• Supervise store opening/closing procedures and ensure compliance.
• Ensure training completion monthly and annually per company standards.
• Oversee inventory, orders, receiving, discrepancies, and counts.
• Resolve customer complaints regarding sales and service.
• Develop and maintain relationships with staff and customers.
• Provide coaching to sales associates on wireless sales and service.
• Recognize top and underperforming staff to improve performance.
• Lead hiring: screen resumes, conduct interviews, onboarding paperwork.
• Conduct regular staff meetings to communicate promotions and trends.
• Ensure proper merchandising and brand compliance per AT&T requirements.

Job description

Retail Sales Manager

Cellular World, a leading AT&T authorized retailer, is currently looking for strong Retail Sales Managers who are passionate about mobile technology. We are currently accepting resumes for a full-time Retail Sales Manager to join our innovative, best-in-class, and growing company. Your goal, as the Retail Sales Manager, is to ensure the store delivers an excellent customer experience using At Your Service and Key Satisfaction drivers. The Retail Sales Manager will also ensure the location exceeds sales metrics, manage and protect company assets, and increase profitability, all while developing your team to be the best in class.

Job Benefits

• Supportive team environment.
• Tenure Increase program.
• PTO Accrual.
• Medical/Dental and Vision benefits options.
• Long-term and short-term disability insurance benefits options.
• 401(k) plan with a company contribution.
• An incredible employee discount not to exceed 57% on up to 5 lines on AT&T's premium wireless service.
• Huge discounts on accessories and additional AT&T products and services allow you access to the latest and greatest, trending gadgets.
• A new hire budget to spend on a wide range of Team Color apparel.

Responsibilities

• Drive sales and customer satisfaction using At Your Service and Key Satisfaction Drivers.
• Meet and exceed monthly sales goals. Achieve personal sales goals as well as assist employees with closing sales and providing customer service.
• Observe customer experience to determine the focus of the AT&T Experience Steps.
• Ensures proper opening and closing of the retail location with completion of all open/close procedures.
• Training - ensure 100% completion of all required training monthly and annually per AT&T compliance standards.
• Inventory - Manage ordering, receiving, discrepancies, and complete daily, weekly, and month- end counts as needed.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Provide continuous coaching to sales associates in all aspects of wireless sales and service.
• Provide positive reinforcement and training to promote the learning and growth of sales associates.
• Recognize your top performers and your lower performers to improve.
• New Hires- Review resumes, perform initial phone screens, in-person interviews, and complete onboarding paperwork.
• Conducts regular staff meetings to communicate promotions, goals, trends, and other relevant information.
• Ensure proper merchandising within the store, including product placement, display, and brand compliance per AT&T requirements.
• Develop and maintain relationships with co-workers and consumers.

Requirements

• Must have a valid Driver's License and current auto insurance.
• Must be able to pass a background.
• Must attend off-site promotional events during and after business hours.
• Previous retail or customer service management required.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full-time, weekends, and during peak retail selling periods. Work at various locations may also be required.
• Tech-savvy and enjoy working with interactive technology devices.
• Enjoy working in a team environment & engaging with the consumer. Must be enthusiastic and have the drive needed to complete sales.
• Independent and self-motivated team player.
• Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
• Reliable transportation.
• Must be at least 18 years of age.
• This role benefits from bilingual communication, but we encourage all qualified candidates to apply.

We are an equal opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.