Wireless Retail Sales Manager - Easley

Cellular World; Easley (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Supportive team environment

PTO Accrual

Medical/Dental and Vision benefits

Disability insurance

401(k) plan

Employee discount on AT&T services

Accessory discounts

Team Color apparel budget

Job summary

Cellular World, a leading AT&T authorized retailer, seeks a Wireless Retail Sales Manager in Easley, SC. You will lead the team to deliver a best-in-class customer experience, drive sales, protect assets, and increase profitability while coaching staff to excel.

Responsibilities include meeting/exceeding sales goals, managing inventory, training, and ensuring brand compliance. The role emphasizes teamwork, initiative, and strong leadership in a dynamic retail environment.

Qualifications

• Must have valid Driver's License and auto insurance.
• Pass a background check.
• Attend off-site promotional events during/after hours.
• Previous retail or customer service management experience required.
• Proven leadership and employee management skills.
• Able to stand long periods; full-time with weekends; travel to locations as needed.
• Tech-savvy and enjoy interactive technology devices.
• Team player, self-motivated, enthusiastic, drive to complete sales.
• Must be at least 18 years old; bilingual communication is a plus.

Responsibilities

• Drive sales and customer satisfaction using AT&T Experience steps.
• Meet and exceed monthly sales goals; assist employees with closing sales.
• Monitor customer experience to focus service excellence.
• Open/close store operations; complete procedures.
• Ensure 100% completion of required trainings monthly and yearly.
• Inventory management: ordering, receiving, discrepancies, counts.
• Resolve customer complaints regarding sales and service.
• Develop and maintain relationships with staff and customers.
• Provide coaching to sales associates; promote growth and learning.
• Recognize top and underperforming staff; implement improvements.
• Assist with resumes, phone screens, interviews, onboarding for new hires.
• Conduct staff meetings; communicate promotions, goals, trends.
• Ensure proper merchandising and brand compliance per AT&T standards.

Skills

Leadership

Retail management

Customer service

Team coaching

Sales skills

Tech-savvy

Job description

Position:Wireless Retail Sales Manager - Easley

Location: Easley, SC

# of Openings:1

Retail Sales Manager

Cellular World, a leading AT&T authorized retailer, is currently looking for strong Retail Sales Managers who are passionate about mobile technology. We are currently accepting resumes for a full-time Retail Sales Manager to join our innovative, best-in-class, and growing company. Your goal, as the Retail Sales Manager, is to ensure the store delivers an excellent customer experience using At Your Service and Key Satisfaction drivers. The Retail Sales Manager will also ensure the location exceeds sales metrics, manage and protect company assets, and increase profitability, all while developing your team to be the best in class.

Job Benefits:

• Supportive team environment.
• Tenure Increase program.
• PTO Accrual.
• Medical/Dental and Vision benefits options.
• Long-term and short-term disability insurance benefits options.
• 401(k) plan with a company contribution.
• An incredible employee discount not to exceed 57% on up to 5 lines on AT&T's premium wireless service.
• Huge discounts on accessories and additional AT&T products and services allow you access to the latest and greatest, trending gadgets.
• A new hire budget to spend on a wide range of Team Color apparel.

Responsibilities:

• Drive sales and customer satisfaction using At Your Service and Key Satisfaction Drivers.
• Meet and exceed monthly sales goals. Achieve personal sales goals as well as assist employees with closing sales and providing customer service.
• Observe customer experience to determine the focus of the AT&T Experience Steps.
• Ensures proper opening and closing of the retail location with completion of all open/close procedures.
• Training - ensure 100% completion of all required training monthly and annually per AT&T compliance standards.
• Inventory - Manage ordering, receiving, discrepancies, and complete daily, weekly, and month- end counts as needed.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Provide continuous coaching to sales associates in all aspects of wireless sales and service.
• Provide positive reinforcement and training to promote the learning and growth of sales associates.
• Recognize your top performers and your lower performers to improve.
• New Hires- Review resumes, perform initial phone screens, in-person interviews, and complete onboarding paperwork.
• Conducts regular staff meetings to communicate promotions, goals, trends, and other relevant information.
• Ensure proper merchandising within the store, including product placement, display, and brand compliance per AT&T requirements.
• Develop and maintain relationships with co-workers and consumers.

Requirements:

• Must have a valid Driver's License and current auto insurance.
• Must be able to pass a background.
• Must attend off-site promotional events during and after business hours.
• Previous retail or customer service management required.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full-time, weekends, and during peak retail selling periods. Work at various locations may also be required.
• Tech-savvy and enjoy working with interactive technology devices.
• Enjoy working in a team environment & engaging with the consumer. Must be enthusiastic and have the drive needed to complete sales.
• Independent and self-motivated team player.
• Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
• Reliable transportation.
• Must be at least 18 years of age.
• This role benefits from bilingual communication, but we encourage all qualified candidates to apply.

We are an equal opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.