Wireless Retail Assistant Store Manager - Charlottesville

Cellular World; Charlottesville, Northern (VA, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Supportive team

Tenure increase

PTO accrual

Growth opportunities

Medical/dental/vision

Disability insurance

401(k) match

Employee discount

Accessory discounts

Apparel budget

Job summary

Cellular World in Charlottesville, VA seeks an Assistant Sales Manager to support the Retail Sales Manager and drive a best-in-class customer experience. You will lead the sales team, coach staff, and help achieve store goals while ensuring compliance with brand standards and store operations.

The role emphasizes leadership, teamwork, and a passion for mobile technology with opportunities for growth and professional development in a dynamic AT&T retail environment.

Qualifications

• Valid driver’s license required.
• Must pass background check.
• At least 18 years old.
• Previous retail or customer service management experience.
• Proven leadership and employee management skills.

Responsibilities

• Support Retail Sales Manager and drive sales/customer satisfaction.
• Meet/exceed monthly sales goals; assist staff with closing sales.
• Open/close the store and complete procedures.
• Ensure 100% training completion per AT&T compliance standards.
• Assist with inventory ordering, receiving, discrepancies, and counts.
• Provide resolution to customer complaints and develop relationships with staff and customers.
• Train and coach sales associates; recognize top and low performers for store improvement.
• Participate in staff meetings and ensure proper merchandising per AT&T requirements.

Skills

Leadership

Customer Service

Sales

Coaching

Team Management

Communication

Job description

Assistant Sales Manager

Cellular World, a leading AT&T authorized retailer is currently looking for a strong Assistant Sales Manager who is passionate about mobile technology. We are currently accepting resumes for a full-time Assistant Sales Manager to join our innovative, best-in-class, and growing company. Your goal as the Assistant Sales Manager is to support the Retail Sales Manager. The Assistant Sales Manager will also ensure the store delivers an excellent customer experience using At Your Service and Key Satisfaction drivers, exceed sales metrics, manage and protect company assets, and increase profitability, all while developing your team to be best in class.

Job Benefits:

• Supportive team environment
• Tenure Increase Program
• PTO Accrual
• Growth opportunities
• Medical/Dental and Vision benefits options
• Long-term and short-term disability insurance benefits options
• 401(k) plan with a company contribution
• An incredible employee discount not to exceed 57% on up to 5 lines on AT&T's premium wireless service.
• Huge discounts on accessories and additional AT&T products and services allow you access to the latest and greatest, trending gadgets.
• A new hire budget to spend on a wide range of Team Color apparel.

Responsibilities:

• Follow the coaching and leadership of the Retail Sales Manager.
• Drive sales and customer satisfaction using At Your Service and Key Satisfaction drivers. Retain, implement, and ultimately train the behaviors with the sales team.
• Meet and exceed monthly sales goals. Achieve personal sales goals as well as assist employees with closing sales and providing customer service.
• Observe customer experience to determine the focus of the AT&T Experience Steps.
• Ensures proper opening and closing of the retail location with completion of all open/close procedures.
• Training - ensure 100% completion of all required training monthly and annually per AT&T compliance standards.
• Inventory - Assist with ordering, receiving, and discrepancies, and complete daily, weekly, and month-end counts as needed.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Provide leadership, positive reinforcement, and coaching to promote the learning and growth ofsales associates. Along with the Sales Manager, recognize top performers and lower performers to help contribute to overall store improvement.
• Participate in regular staff meetings to understand and train on promotions, goals, trends, and other relevant information.
• Ensure proper merchandising within the store, including product placement, display, and brand compliance per AT&T requirements. Use displays and interactive devices to enhance the customer experience.
• Meet and exceed performance expectations as an Assistant Manager to be considered as a candidate for promotion to Sales Manager.

Requirements

• Must have a valid driver's license and current auto insurance.
• Must attend all off-site promotional events during and after business hours.
• Must be at least 18 years of age.
• Must be able to pass a background.
• Previous retail or customer service management required.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full-time, weekends, and during peak retail selling periods. Work at various locations may also be required.
• Tech-savvy and enjoy working with interactive technology devices.
• Enjoy working in a team environment & engaging with consumers. Must be enthusiastic and have the drive needed to complete sales.
• Independent and self-motivated team player.
• Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
• Reliable transportation.
• This role benefits from bilingual communication, but we encourage all qualified candidates to apply.

We are an equal opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.