Wireless Retail Sales Representative- Norwalk, CT

RedLion Mobile; Norwalk (CT); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid training

Monthly commissions

Promotion opportunities

Growth programs

Annual trip for top performers

Job summary

RedLion Mobile is seeking a Retail Sales Representative for an in‑person, full‑time role in Norwalk, CT. You will engage customers, present wireless and telecom options, and strive to meet sales and commission targets in a fast-paced retail setting.

The ideal candidate has at least 1 year of customer-facing sales experience, a High School diploma or GED, and the ability to work evenings, weekends, and holidays. Training and advancement opportunities are provided.

Qualifications

• 1+ year of customer-facing sales experience in wireless, mobile, cable, internet, telecommunications, or retail sales.
• High school diploma or GED required.
• Flexibility to work evenings, weekends, and holidays.
• Ability to stand for long periods and lift up to 35 lbs.

Responsibilities

• Engage customers and present telecommunications products and services.
• Upsell and cross-sell to meet sales and commission goals.
• Explain pricing, promotions, and options clearly to customers.
• Provide a positive, professional customer experience and build brand loyalty.
• Work in person at the assigned retail store and collaborate with teammates.

Skills

Customer-facing sales

Wireless sales

Retail sales

Upselling

Cross-selling

Product knowledge

Communication

Education

High school diploma or GED

Job description

Retail Sales Representative

Job Type: Full-time

Work Location: In person

Overview

JOIN one of the fastest-growing telecommunications companies in the country! We are currently hiring Retail Sales Representatives who are energetic, driven, and eager to succeed. This role is best for someone with customer-facing sales experience in wireless, mobile, cable, internet, telecommunications, or retail sales. The ideal candidate must be comfortable actively engaging customers, recommending products and services, upselling, cross-selling, and working toward sales and commission goals in a fast-paced retail store environment.

Who We Are

We are a rapidly expanding branded partner for Optimum Communications - a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect to the above essential services.

Key Responsibilities

Sales & Product Knowledge

• Must be able to engage customers and present telecommunications products and services proactively.
• Must be comfortable selling mobile, internet, cable, TV, and related support services.
• Should know how to identify customer needs and recommend the right products or service packages.
• Must be able to upsell and cross-sell products to maximize sales opportunities.
• Must be able to meet or exceed individual sales goals, commission goals, and store performance expectations.
• Must be able to explain products, services, pricing, and promotions clearly to customers.

Customer Experience

• Must provide a positive, professional, and solution-focused customer experience.
• Should be comfortable building customer relationships and creating long-term brand loyalty.
• Must maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.

Team & Organizational Success

• Must be reliable, punctual, and able to work scheduled shifts.
• Must be able to collaborate with team members and contribute to a supportive, performance-driven culture.
• Must be willing to support nearby store locations within a 35-mile radius when needed and have reliable transportation.
• Must be able to work in person at the assigned retail store location.

• Must have at least 1 year of customer-facing sales experience selling products, services, upgrades, or add-ons. Wireless, mobile, cable, internet, telecommunications, or retail sales experience is strongly preferred.

• Must have a high school diploma or GED.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Must be able to stand for extended periods of time and lift up to 35 lbs.

• Medical, Dental, Vision, and 401(k)

• Paid training and onboarding
• Monthly commission opportunities
• Internal promotion and advancement opportunities
• Employee growth and rewards programs
• Annual all-expenses-paid trip opportunity for top performers

Pay: $18/hour + monthly commission
Expected Hours: Approximately 40 hours per week
Total Compensation: $45,000 - $75,000 annually, based on hourly pay and commission performance