Wireless Retail Sales Manager

Crown Wireless Corp; Cornelia (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Base salary + bonuses

Wellness benefits (medical, dental, V

401K savings option

PTO

Cricket Wireless swag

Job summary

Crown Wireless is seeking a Cricket Wireless Retail Store Manager to lead a sales team, deliver an exceptional customer experience, and drive sales performance. You will supervise staff, coach, schedule, and ensure proper opening/closing procedures while supporting profitability and asset protection.

The role emphasizes training, inventory control, and community outreach to grow the store’s presence and maintain brand standards. Strong leadership and a customer-first mindset are required.

Qualifications

• Previous retail or customer service management.
• Ability to stand for long periods and work flexible hours.
• Bilingual Spanish is a big plus.
• Strong leadership and employee development skills.
• Independent and team player with a proactive attitude.

Responsibilities

• Motivate and lead a sales team to provide great customer experience.
• Meet and exceed sales goals including gross/net sales and add-ons.
• Open and close the store; manage daily operations.
• Supervise staff, coaching, scheduling, and mentoring.
• Train staff to ensure 100% completion of required training.
• Handle inventory, discrepancies, and counts; process orders.
• Resolve customer complaints and maintain brand standards.
• Build relationships with staff and customers; participate in community events.

Skills

Leadership

Team development

Sales management

Customer service

Bilingual Spanish

Retail operations

Tech literacy

Job description

Crown Wireless , a leading authorized retailer of Cricket Wireless, is currently looking for has immediate opportunity as a Cricket Wireless Retail Store / Sales Manager. We are looking for experienced sales managers who can lead, inspire, and motivate a sales team to greatness!

The Company:

Crown Wireless is one of the largest authorized Cricket Wireless retailers in America. With more than 220 locations coast-to-cost and growing we put our employees' growth and well-being front of everything we do. If you are looking for a company that rewards employees for their efforts and promotes from within, Crown Wireless is the place for you.

The Role:

As a Cricket Wireless Retail Store Manager, your goals are to ensure the store delivers an excellent customer experience, exceed sales metrics, manage and protect company assets, and increase profitability all while developing your team to be best in class.

We Offer:

• Strong base pay with sales bonuses on store performance!
• A complete wellness package including medical, dental, and vision coverage.
• 401K savings option.
• Personal Time Off as acquired.
• Awesome Cricket Wireless swag!

Responsibilities:

• Motivate and Have Fun providing a great sales and customer experience.
• Meet and exceed assigned sales goals including; gross and net sales, accessory sales, rate plans, add-ons, retention goals, and auto bill pay goals.
• Take Pride in proper opening and closing of the retail location with completion of all open/close procedures.
• Lead by Example to Supervise sales staff to mentoring, coaching, scheduling, and counseling.
• Coach Up Your Team in all aspects of wireless sales and service.
• Provide positive reinforcement and training to promote the learning and growth of sales associates.
• Training – ensure 100% completion of all required training monthly and annually per Cricket compliance standards.
• Inventory – Manage ordering, receiving, discrepancies, and complete daily, weekly, and month-end counts as needed. Communicates and processes any discrepancies.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Ensure proper merchandising within the store, including product placement, display, and brand compliance per Cricket.
• New Hires- Review resumes, perform initial phone screens, and in-person interviews, and complete onboarding paperwork.
• Conducts regular staff meetings to communicate promotions, goals, trends, and other relevant information.
• Responsible for store and asset security.
• Responsible for local grassroots marketing and prospecting initiatives. Solicit, coordinate, and participate in community events.
• Develop and maintain relationships with co-workers and consumers.

Requirements:

• Previous retail or customer service management required.
• Leadership and employee development skills.
• Ability to stand for long periods and work flexible hours, weekends, and during peak retail selling periods. Work at various locations may also be required.
• Tech-savvy and enjoy working with interactive technology devices.
• Bilingual: Spanish speaking is a big plus!
• Enjoy working in a team environment & engaging with consumers. Must be enthusiastic and have the drive needed to complete sales.
• Independent and self-motivated team player.
• Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
• Must have a valid driver's license and be able to pass background.
• Must have a fully functioning smartphone on your first day of work.

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.