Wireless Retail Sales Manager

Cricket by Crown Wireless; Manhattan (KS); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Uncapped commissions and bonuses

Wellness package (medical, dental, etc

401(k) with company contribution

Paid time off

Employee discounts on accessories and,

Cricket team color apparel

Job summary

Crown Wireless Corp., a major Cricket Wireless retailer with 220+ locations, is hiring a Retail Store Manager in Manhattan, KS. Earn $21.00–$25.00 per hour plus uncapped commissions, bonuses, and growth opportunities.

You will lead daily store operations, deliver exceptional customer experiences, coach staff, and execute local marketing initiatives. The role offers comprehensive benefits including wellness coverage, a 401(k) with company contribution, PTO, and employee discounts.

Qualifications

• Previous retail or customer service management is required.
• Proven leadership and employee development skills.
• Willingness to attend off-site events during/after hours.
• Reliable transportation to submit deposits daily.
• Ability to stand long hours and work flexible shifts.
• Tech-savvy and comfortable with interactive devices.
• Energetic, collaborative and goal-oriented towards sales.
• Independent, self-motivated team player with initiative.
• Must have a valid driver’s license and pass a background check.
• Must be 18+ with a guaranteed smartphone on day one.

Responsibilities

• Sell Cricket Wireless plans, devices, accessories, and high-speed internet.
• Lead the store to hit sales metrics and goals.
• Coach and mentor sales associates to improve results.
• Open/close the store and manage daily operations.
• Maintain appearance, pricing, and merchandising alignment with brand standards.
• Engage with local events to promote the brand and drive traffic.
• Deliver outstanding customer service from greeting to goodbye.
• Protect assets and ensure operational compliance.

Skills

Retail leadership

Customer service

Sales driven

Team coaching

Communication

Job description

Crown Wireless is one of the largest authorized Cricket Wireless retailers in the country, with more than 220 locations, focusing on promoting from within. We are looking for highly motivated, competitive, customer-focused individuals to join our team. Hourly pay plus commissions that are paid out bi-weekly, in addition to monthly bonuses and contests.

In this role, you will earn between $21.00 and $25.00 an hour when you combine your hourly rate and commission.

Launch your sales career in wireless; no prior sales experience required! If you love your phone, enjoy talking to people and want a job where your energy and effort translate directly to extra money, this role is for you.

Join a fast-growing team where you can build skills, have fun and grow your career.

The Role:

As a Cricket Wireless Retail Store Manager, your goal is to ensure the success of the store. Your mission is to:

• Deliver an unforgettable customer experience each day.
• Drive your store to achieve sales metrics and goals.
• Protect company assets and ensure operational compliance.

We Offer:

• Uncapped commissions and bonuses, the more you sell, the more you earn.
• Tenure increase program
• Growth opportunities
• A complete wellness package including medical, dental, vision coverage and more.
• 401(k) plan with company contribution
• Paid time off
• Employee discounts on accessories and Cricket monthly service plan.
• Cricket team color apparel provided.

Responsibilities:

• Keep yourself up to date on new promos, price changes and policy updates.
• Sell Cricket Wireless plans, devices, accessories and high speed internet.
• Achieve and beat sales goals for phones, accessories, plans, add-ons, retention and autopay.
• Deliver outstanding customer service from greeting to goodbye.
• Maintain store cleanliness, keep displays current and merchandise to ensure the store is well stocked and organized.
• Help customers understand Cricket products, features, and services.
• Enjoy developing and maintaining relationships with co-workers and consumers.
• Complete operational duties accurately and within required timeframes.
• Work flexible hours, weekend and holidays at various locations.
• Join in local marketing and community events to promote the brand.
• Bring the energy: Motivate your team, create a fun, engaging sales floor.
• Run a tight ship: Own opening/closing, cash handling, daily operations and store standards.
• Lead and develop: Coach and mentor sales associates: give feedback that drives results.
• Coach Up Your Team in all aspects of wireless sales and service.
• Provide positive reinforcement and training to promote the learning and growth of sales associates.
• Train for excellence: Ensure 100% completion of all required Company & Cricket training monthly and annually.
• Control Inventory: Manage receiving PO’s and returns. Communicates and process any discrepancies.
• Own the customer experience: Resolve escalations and build lasting customer relationships.
• Build the brand: Keep merchandising on point and aligned with Cricket brand standards.
• Recruit and onboard: Help hire, interview and bring new talent onto the team.
• Communicate and connect: Conduct regular staff meetings to communicate promos, goals, trends, and store performance.
• Protect the business: Uphold store safety and asset security procedures.
• Grow your market: Lead local grassroots marketing and prospecting initiatives. Solicit, coordinate, and participate in community events.

Requirements:

• Previous retail or customer service management required.
• Proven leadership and employee development skills.
• Attendance at off-site events during and after business hours.
• Ability to use reliable personal transportation to make daily bank runs to submit deposits.
• Ability to stand for extended periods and work flexible hours, weekends, and during peak retail selling periods. Work at various locations may also be required.
• Tech-savvy and enjoy working with interactive technology devices.
• Collaborative, energetic and driven to close sales and hit goals.
• Independent and self-motivated team player.
• Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
• Must have a valid driver's license, insurance and be able to pass background.
• Must be at least 18 years of age.
• Must be able to pass background check.
• Must have a fully functioning smartphone on your first day of work.

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.