Wireless Retail Sales Associate - Lufkin TX

PVH (Tommy Hilfiger/Calvin Klein); Lufkin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Monthly commission opportunities

Job summary

Optimum Communications is hiring Retail Sales Representatives to join our in-store team in Texas. The role focuses on selling telecommunications services and devices, delivering a positive customer experience, and meeting sales goals.

Expect a base pay of $13 per hour plus monthly commission. Total compensation ranges from $45,000 to $65,000 annually, with opportunities for advancement and paid training.

Qualifications

• Minimum 1 year of retail or telecommunications sales experience.
• Ability to engage customers and recommend product packages.
• Flexible to evening, weekend, and holiday shifts.

Responsibilities

• Engage customers and present telecom products and services proactively.
• Sell mobile, internet, cable, TV and related support services.
• Upsell and cross-sell to maximize sales opportunities.
• Meet or exceed individual sales and commission goals.
• Provide a positive, professional customer experience.

Skills

Retail sales experience

Wireless sales

Customer service

Upselling

Education

High school diploma or GED

Job description

Retail Sales Representative Job Type: Full-time

Pay: $13/hour + monthly commission

Expected Hours: Approximately 40 hours per week

Total Compensation: $45,000 - $65,000 annually, based on hourly pay and commission performance

Work Location: In person

Overview

JOIN one of the fastest-growing telecommunications companies in the country! We are currently hiring Retail Sales Representatives who are energetic, driven, and eager to succeed. This role is ideal for someone with retail sales, wireless sales, mobile sales, cable, internet, or customer service experience who is comfortable working in a fast-paced, customer-facing environment.

Who We Are

We are a rapidly expanding branded partner for Optimum Communications - a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect to the above essential services.

Key Responsibilities

Sales & Product Knowledge

• Must be able to engage customers and present telecommunications products and services proactively.
• Must be comfortable selling mobile, internet, cable, TV, and related support services.
• Should know how to identify customer needs and recommend the right products or service packages.
• Must be able to upsell and cross-sell products to maximize sales opportunities.
• Must be able to meet or exceed individual sales goals, commission goals, and store performance expectations.
• Must be able to explain products, services, pricing, and promotions clearly to customers.

Customer Experience

• Must provide a positive, professional, and solution-focused customer experience.
• Should be comfortable building customer relationships and creating long-term brand loyalty.
• Must maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.

Team & Organizational Success

• Must be reliable, punctual, and able to work scheduled shifts.
• Must be able to collaborate with team members and contribute to a supportive, performance-driven culture.
• Must be willing to support nearby store locations within a 35-mile radius when needed and have reliable transportation.
• Must be able to work in person at the assigned retail store location.

Qualifications

• Must have at least 1 year of retail, wireless, mobile, cable, or telecommunications or sales experience.
• Must have a high school diploma or GED.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Must be able to stand for extended periods of time and lift up to 35 lbs.

Benefits

• Medical, Dental, Vision, and 401(k)
• Paid training and onboarding
• Monthly commission opportunities
• Internal promotion and advancement opportunities
• Employee growth and rewards programs
• Annual all-expenses-paid trip opportunity for top performers