Wireless Internet Service Technician

Stimulus Technologies; Klamath Falls (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Stimulus Technologies in Klamath Falls, OR is seeking a Wireless Internet Service Technician to install and service wireless broadband for residential and business customers. This role involves outdoor work, safety, and delivering high-quality customer service.

You will perform installations, troubleshooting, and maintenance while managing equipment and coordinating with customers on site. Valid driver’s license and ability to lift 50+ pounds are required.

Qualifications

• Basic to intermediate networking knowledge including IP addressing, router configuration, and connectivity troubleshooting.
• Comfortable using mobile applications and field service tools.
• Ability to lift 50 pounds regularly and work outdoors in varying weather.

Responsibilities

• Install, mount, and configure wireless broadband equipment at customer locations.
• Perform service calls, maintenance, and troubleshooting for residential and business customers.
• Transport equipment to installation sites and ensure safe, professional installations.
• Document installation details and customer interactions accurately.
• Educate customers on equipment operation and basic troubleshooting procedures.

Skills

Networking knowledge

Customer service

Communication

Self-motivated

Problem-solving

Safety awareness

Team collaboration

Adaptability

Tools

Field service tools

Job description

Wireless Internet Service Technician

Stimulus Technologies is a turnkey technology company providing Managed IT Services and high-speed Wireless Internet through Stimulus Broadband. We are seeking a motivated Wireless Internet Service Technician to join our team in Klamath Falls, OR. This hands‑on position is ideal for someone who enjoys working outdoors, solving technical challenges, and delivering exceptional customer service.

What You'll Be Doing

As a Wireless Internet Service Technician, you will be responsible for performing wireless internet installations, service calls, maintenance, and troubleshooting for residential and business customers. This role requires a combination of technical aptitude, physical capability, and customer‑facing professionalism.

Your daily responsibilities will include:

• Installing, mounting, and configuring wireless broadband equipment at customer locations.
• Carrying and transporting tools, radios, antennas, networking equipment, and installation materials to and from job sites.
• Climbing ladders, rooftops, towers, and elevated structures to install and service wireless equipment safely.
• Performing service calls to diagnose, troubleshoot, repair, and restore wireless internet connectivity issues.
• Configuring and programming network devices, routers, radios, switches, and customer‑premise equipment.
• Assigning, modifying, and troubleshooting IP addresses, network settings, and connectivity configurations.
• Testing signal strength, network performance, and equipment functionality to ensure reliable service.
• Running and securing cabling while maintaining clean and professional installations.
• Documenting installation details, service work performed, and customer interactions.
• Educating customers on equipment operation and basic troubleshooting procedures.
• Maintaining company safety standards while working in varying weather conditions and challenging outdoor environments.

Success Profile

Successful candidates will possess:

• Strong desire to learn and grow in the telecommunications industry.
• Ability to work independently and efficiently on wireless installs and service calls.
• Comfort working outdoors in all weather conditions.
• Strong troubleshooting and problem‑solving skills.
• Ability to lift 50+ pounds regularly and safely carry equipment to installation locations.
• Ability to climb ladders, rooftops, and towers while following safety procedures.
• Strong customer service and communication skills.
• Ability to install, maintain, and troubleshoot Wireless, Fiber, and Cable equipment.
• Commitment to producing high‑quality work and achieving customer satisfaction.
• Ability to work collaboratively with team members and share critical information.
• Sense of urgency and dedication to resolving customer issues quickly and professionally.

Required Skills & Qualifications

• Reliable work history demonstrating dependability and trustworthiness.
• Basic to intermediate networking knowledge, including:
  • IP Addressing
  • Router Configuration
  • Network Connectivity Troubleshooting
  • Wireless Equipment Setup
• Comfortable using mobile applications, tablets, and field service tools.
• Ability to manage and maintain technical equipment and inventory.
• Strong communication skills with the ability to explain technical information in simple terms.
• Self‑motivated and capable of working in a fast‑paced environment.
• Flexibility to work modified schedules, occasional after‑hours service calls, and on‑call rotations.

Physical Requirements

• Lift and carry up to 50 pounds or more on a regular basis.
• Climb ladders, rooftops, towers, and elevated structures safely.
• Work in outdoor environments, including heat, cold, rain, wind, and varying terrain.
• Ability to stand, walk, bend, kneel, and work at heights for extended periods.

Requirements

Stimulus Technologies conducts pre‑employment and random background checks, along with drug, alcohol, and cannabis testing. Due to the nature of this position, successful candidates must pass all required screenings.

A valid driver's license and acceptable driving record are required.