Contact Center Representative - On Site

Your Wireless Inc; New York (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Employee discount on Verizon services

401(k) with company matching

Job summary

Your Wireless is seeking an experienced Contact Center Representative to act as the liaison between customers and the sales team. You will handle outbound and inbound calls, assist with product information, and drive promotions across Verizon offerings.

The role emphasizes building relationships, meeting sales targets, and contributing to a team focused on delivering top-tier customer experiences at our New York area locations.

Qualifications

• High School degree or equivalent.
• 2+ years experience in a call center or tele sales environment.
• 2+ years customer service experience, preferably in telecommunications.
• Excellent communication and interpersonal abilities.
• Knowledge of CRM systems and sales tracking tools.
• Knowledge of wireless technology and services (preferred).
• Previous experience with Verizon products and services (preferred).
• Ability to work in a fast-paced, results-driven environment.

Responsibilities

• Handle high volume of outbound and inbound calls to/from Verizon customers.
• Conduct outbound calling for follow-ups and sales promotions.
• Assist customers with product information and purchasing decisions.
• Respond to customer inquiries via phone, email, live chat and SMS messages.
• Serve as a liaison between customers and the sales team.
• Upsell products or services to increase revenue.
• Perform data entry tasks accurately and in a timely manner.
• Meet personal/team qualitative and quantitative targets.

Skills

Communication

Customer Service

Tele sales

CRM Knowledge

Verizon Knowledge

Education

High School diploma

Tools

CRM systems

Job description

Your Wireless – Verizon Wireless Premium Retailer

Location: 1250 Shames DrWestbury, NY 11590

Schedule: Monday-Friday

Compensation: $17-19 per hour (based on experience) plus Commission and amazing employee benefits and perks. NO COLD CALLING

Full Time

Job Description

Your Wireless, a Verizon Wireless Premium Retailer, is seeking an experienced Contact Center Representative to join our team. We are looking for a contact center representative that will be the liaison between our company and its current and potential customers. The Contact Center Representative will be part of a team of inside sales representatives responsible for positioning Verizon Wireless products, services, and solutions to business and consumer customers through outbound calling efforts. Setting appointments for Verizon customers at our network of retail locations by driving marketing and promotional campaigns.

What we offer

• Comprehensive health, dental, and vision insurance
• Employee discount on Verizon services
• 401(k) with company matching

Contact Center Representative Duties and Responsibilities

• Handle high volume of outbound and inbound calls to/from Verizon customers.
• Conduct outbound calling for follow-ups and sales promotions.
• Assist customers with product information and purchasing decisions.
• Respond to customer inquiries via phone, email, live chat and SMS messages.
• Serve as a liaison between customers and the sales team.
• Upsell products or services to increase revenue.
• Perform data entry tasks accurately and in a timely manner.
• Meet personal/team qualitative and quantitative targets.

Qualifications/Requirements

• At least a High School degree or equivalent.
• At least two (2) years experience in a call center or tele sales environment
• At least two (2) years customer service experience, preferably intelecommunications.
• Excellent communication and interpersonal abilities
• Knowledge of CRM systems and sales tracking tools
• Knowledge of wireless technology and services (preferred)
• Previous experience with Verizon products and services (preferred)
• Ability to work in a fast-paced, results-driven environment

About Your Wireless

Your Wireless is proud to be the largest minority-owned Verizon Authorized Retailer. Our diversity and employee-first culture fill our 200+ stores across 17 States with over 400 of the best wireless experts on earth. Our motto of “Be really, really nice, know your $#%@, and always find a way,” guides our team to deliver a best-in-class customer experience through simplicity. We don’t like to complicate things. To learn more about Your Wireless visit www.YourWirelessInc.com Your Wireless Inc., is an Equal Opportunity Employer and does not discriminate in employment based on race, color, religion, creed, national origin, ancestry, sex/gender (including pregnancy, childbirth, breastfeeding/lactation, and related medical conditions), age, disability, genetic information, sexual orientation, gender identity or expression, citizenship status, military/veteran status, and any other characteristic under applicable federal, state, or local law.