Wireless Expert — Customer‑First Tech & Plans Pro

N.Y. Connection, Inc.; Fort Walton Beach (FL); On-site; USD 45,000 - 85,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid training

Vision insurance

Job summary

N.Y. Connection, Inc. is seeking a Wireless Expert to help customers stay connected with the latest wireless technology while delivering exceptional service and building trust.

The role emphasizes product knowledge, upselling accessories and plans, and delivering accurate transactions in a fast-paced retail environment. The ideal candidate will have retail or customer service experience, strong communication skills, and the ability to work flexible hours including evenings and weekends.

Qualifications

• Previous retail or customer service experience preferred (wireless or tech experience a plus).
• Friendly, confident, and motivated to achieve results.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet and assist customers with enthusiasm, professionalism, and product knowledge.
• Identify customer needs and recommend wireless products, accessories, and plans that best fit their lifestyle.
• Process sales transactions and activations accurately and efficiently.
• Maintain in-store visual standards and product displays.
• Stay up-to-date on the latest devices, promotions, and Verizon services.
• Meet or exceed sales goals and performance metrics.
• Educating and engaging customers through product demonstrations.

Skills

Customer service

Sales experience

Product knowledge

Communication skills

Job description

N.Y. Connection, Inc. is seeking a Wireless Expert to help customers stay connected with the latest wireless technology while delivering exceptional service and building trust.

The role emphasizes product knowledge, upselling accessories and plans, and delivering accurate transactions in a fast-paced retail environment. The ideal candidate will have retail or customer service experience, strong communication skills, and the ability to work flexible hours including evenings and weekends.