Wire Transfer Specialist: Accurate, Client-Focused & Fast-Paced

First State; Gainesville (TX); Hybrid; USD 48,000 - 64,000; Full time

Job summary

First State Bank in Gainesville, TX seeks a Wire Services Specialist to accurately process domestic and international wire transfers and deliver excellent customer service in a fast-paced environment. The role requires attention to detail and strict adherence to AML/BSA/OFAC regulations.

You will handle requests by various methods, notify customers, and collaborate with Fraud and BSA departments to investigate discrepancies while maintaining accurate CRM documentation and timely reporting.

Responsibilities

• Provide excellent customer service to both external and internal customers of the Wire Services Department
• Receives and processes wire transfer requests sent through various methods
• Provide general service and support by phone regarding wire transfer services
• Prepare and provide wire notification and correspondence to customers as needed
• Communicates effectively with Fraud Department and BSA Department on suspicious wire transfer activity
• Prepare Wire Agreements for customers as needed
• Ensure adherence to all First State Bank policies and procedures, as well as compliance to AML, BSA, and OFAC, and other regulatory requirements for wire transfers
• Identify, investigate, and resolve any wire transfer errors or discrepancies, working with relevant departments, or other financial institutions
• Verify daily, weekly & monthly reports as assigned
• Properly document customer activity through Bank’s CRM to ensure all information is archived accurately
• Coordinates with Officers regarding various approvals for wire transfers and online wire limit increases

Job description

First State Bank in Gainesville, TX seeks a Wire Services Specialist to accurately process domestic and international wire transfers and deliver excellent customer service in a fast-paced environment. The role requires attention to detail and strict adherence to AML/BSA/OFAC regulations.

You will handle requests by various methods, notify customers, and collaborate with Fraud and BSA departments to investigate discrepancies while maintaining accurate CRM documentation and timely reporting.