Wire Desk Specialist

The Loan Store, Inc.; Plano (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

The Loan Store, Inc. is seeking a Wire Desk Specialist in Texas to ensure accurate, timely, and compliant processing of wire transfers for loan funding and payoff.

This role sits at the core of funding operations and collaborates with settlement agents, title companies, and banks to maintain controls. You will manage wire disbursements, verify documentation, and maintain logs while upholding TRID, RESPA, HMDA, and investor guidelines.

Qualifications

• High school diploma or GED; associate or bachelor's degree preferred.
• 1–3 years in mortgage post-closing, closing, funding, or secondary marketing; banking or wire experience a plus.
• Proficiency with MS Excel, LOS platforms, imaging systems, and wire portals.
• Familiarity with TRID, RESPA, HMDA, and investor guidelines.
• Strong attention to detail, time management, communication, and organizational skills.

Responsibilities

• Wire Management: Prepare, verify, and release wire transfers for loan funding; follow banking controls and dual verification processes
• Wire Coordination: Communicate with settlement agents, title companies, warehouses, and internal teams
• Exception Resolution: Identify deficiencies or missing items and work with operations to resolve quickly
• Data Entry & System Updates: Maintain records in loan origination systems (e.g., Encompass, Empower), imaging systems, and wire platforms
• Customer Support: Respond to inquiries about incoming/outgoing funds; interact with banks to resolve issues
• Log Maintenance: Maintain wire request logs to prevent duplication and track on-hold wires

Skills

Attention to detail

Time management

Communication

Organizational skills

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

MS Excel

LOS platforms

Imaging systems

Wire portals

Job description

A Wire Desk Specialist role in mortgage lending is a critical operational position that ensures accurate, timely, and compliant processing of wire transfers for loan funding and payoff.

Role Overview

The Wire Desk Specialist acts as a quality and financial control point between loan closing, funding, and warehouse banks/investor delivery. They manage wire disbursements, verify documentation, and coordinate with internal and external partners to ensure compliance with company, regulatory, and investor requirements.

Key Responsibilities

• Wire Management: Prepare, verify, and release wire transfers for loan funding; follow banking controls and dual verification processes
• Wire Coordination: Communicate with settlement agents, title companies, warehouses, and internal teams
• Exception Resolution: Identify deficiencies or missing items and work with operations to resolve quickly
• Data Entry & System Updates: Maintain records in loan origination systems (e.g., Encompass, Empower), imaging systems, and wire platforms
• Customer Support: Respond to inquiries about incoming/outgoing funds; interact with banks to resolve issues
• Log Maintenance: Maintain wire request logs to prevent duplication and track on-hold wires

Required Skills & Qualifications

• Education: High school diploma or GED; associate or bachelor’s degree preferred
• Experience: 1–3 years in mortgage post-closing, closing, funding, or secondary marketing; banking or financial services wire experience a plus
• Technical Skills: Proficiency with MS Excel, LOS platforms, imaging systems, and wire portals
• Compliance Knowledge: Familiarity with TRID, RESPA, HMDA, and investor guidelines
• Soft Skills: Strong attention to detail, time management, communication, and organizational skills