Wintrust 2027 Summer Internship: Customer Contact Center

Wintrust Financial Corporation; Rosemont (IL); On-site; USD 23,000 - 29,000; Full time

Job summary

Wintrust Financial Corporation offers a 12-week summer internship in Rosemont, IL. The program runs May through August, 40 hours per week, with an hourly rate of $19. This role supports CCC Intern responsibilities, solves customer inquiries, and promotes cross-selling of bank products.

Applicants must be enrolled in a U.S. college/university, preferably juniors/seniors, with a 3.0+ GPA, and be authorized to work in the U.S. without sponsorship for the internship program.

Qualifications

• Currently enrolled in a U.S. college or university.
• Preference for students entering junior or senior year.
• GPA of 3.0 or higher on a 4.0 scale.
• Authorized to work permanently in the U.S. forWintrust’s Internship Program.
• We do not offer immigration sponsorship (OPT/CPT).

Responsibilities

• Solve internal and external customer inquiries, complaints, and requests by using a single point of contact resolution.
• Coordinate assistance in resolving deposit, loan, treasury management and other line-of-business issues and elevate to the appropriate department.
• Advise and train internal customers via Branch Support Services on processes, procedures, and systems.
• Provide ongoing relationship servicing to current customers and promote cross-selling of bank products and services.

Skills

Customer service

Job description

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol "WTFC." Experience what it’s like to work for a company invested in the community, dedicated to giving back, and ready to show you how fun banking can be! Wintrust offers a wide range of internship opportunities across the Chicagoland area, Southern Wisconsin, and Northwest Indiana. Come join our team this summer and let us show you why Wintrust was named a Chicago Tribune TOP WORKPLACE 12 years in a row. Wintrust offers the opportunities to grow and develop your career and fosters a promote from within culture.

CCC Intern Job Responsibilities:

• Solve both internal and external customer inquiries, complaints, and requests by using a single point of contact resolution utilizing solid knowledge of the bank’s processes, procedures, and electronic systems, while identifying potential systemic problems.
• Coordinate an assist in resolving deposit, loan, treasury management and other line-of-business related issues in response to customer inquiries and elevate to the appropriate operational department contact for resolution.
• Advise and train internal customers via Branch Support Services, i.e., educate on processes/procedures/systems, recommend on customer resolution.
• Provide on-going relationship servicing with current customers to maintain goodwill and gain additional business through promotion and cross-selling other bank products and services as appropriate to meet customer requirements and the bank’s profitability goals.

Details:

The 2027 program will run for 12 weeks from May through August. 40 hours/week, Paid summer internship. Participate in intern program activities, events, community service projects, and development opportunities with your cohort.

Compensation:

Compensation: The hourly rate for this role is $19.00/hour.

Qualifications:

Currently enrolled in a U.S. college or university, with preference for students entering their junior or senior year. Customer service experience required. Cumulative GPA of 3.0 or higher on a 4.0 scale. Leadership, extra-curricular, or volunteering experience skills with a passion for results. You must be authorized to work permanently in the U.S. now and in the future to participate in Wintrust’s Internship Program. Due to the high volume of applicants we receive, we do not offer immigration sponsorship (including OPT and CPT) for this program. Applications open in the Fall, and will remain open until programs are at capacity.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success.

Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Wintrust may collect personal information from you in connection with the application process. Wintrust complies with the California Consumer Privacy Act of 2018, and its policy may be found here.