Winter Ski Storage Ambassador

Martis Camp Club & Community Association

Truckee (CA)

Presencial

USD 28 000 - 34 000

Tempo integral

Há 9 dias

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Vantagens oferecidas por esta oferta de emprego

One Complimentary Meal Per Day

Scholarship Opportunities

Retail Spa and Golf shop discounts

Ambassador Recognition Activities and

Free Ambassador Fitness, Golf & Tennis

Work Tango Recognition and Incentive

Resumo da oferta

Martis Camp Club in Truckee, CA, seeks a Winter Ski Storage Ambassador to deliver exceptional ski storage and guest service. You will work with the Lookout Lodge team to welcome members and guests, handle equipment, and maintain safe, organized storage with peak-season intensity.

The role requires early mornings, evenings, weekends, and holidays, with a focus on hospitality and mountain lifestyle. Rossignol binding certification preferred, high school diploma, and ability to pass a

Qualificações

Rossignol binding certification required or ability to obtain shortly after hire.
High school diploma or GED preferred.
Must pass a pre-employment drug screen.

Responsabilidades

Operate ski storage with safety and hospitality standards.
Prepare skis, snowboards, and boots; verify names and load to heater as requested.
Track equipment with the ski storage app and process requests through the system.
Maintain knowledge of Lookout Lodge retail merchandise and Jonas POS.

Conhecimentos

Communication

Guest service

Attention to detail

Critical thinking

Time management

Ski tech

Formação académica

Ski binding certification

High school diploma

Ferramentas

Jonas POS system

Descrição da oferta de emprego

For over twenty years, Martis Camp has set the standard for extraordinary private community living in the Tahoe region. It's a place where families and friends come together to enjoy an unmatched mountain lifestyle- surrounded by breathtaking scenery, enriched by world-class amenities, and grounded in an authentic sense of community.
Nestled in the heart of Truckee, California, Martis Camp features an exceptional collection of amenities, including the iconic Camp Lodge, Family Barn, Beach Shack, Lost Library, and a stunning Tom Fazio-designed golf course. The Club provides a four-season experience with recreation, dining, wellness, and outdoor adventure woven into every aspect of daily life. Martis Camp isn't just a place to work, it's a place to belong, contribute, and be part of something truly remarkable.

POSITION SUMMARY

The Winter Ski Storage Ambassador operates under the direction of the Winter Operations Manager and in accordance with the Club's Vision, Mission, Goals, and service standards. This position operates the ski storage department to the highest standards of safety, service, and hospitality, serving as the first and last point of contact with the membership and their guests in creating an unforgettable ski experience. The Winter Ski Storage Ambassador works closely with the Winter Operations Manager and fellow Ambassadors to ensure the total member ski experience is in alignment and extraordinary.

Availability for early mornings, late evenings, weekends, holidays, and extended peak-season hours is required, along with a polished, professional presence and genuine passion for hospitality and the mountain lifestyle.

ESSENTIAL JOB RESPONSIBILITIES

Member & Guest Equipment Service

Pull and prepare requested skis, snowboards, and boots ahead of member and guest arrival, placing boots on the heater for REQUESTED_HOME and time-sensitive REQUESTED orders.
Transport skis, poles, and snowboards through the building and out to the snow, confirming equipment matches the correct member or guest name with the valet and snow teams.
Display a superior service attitude, anticipating the needs of members and their guests as a guiding philosophy.
Assist members and guests at the boot counter, brushing off snow and checking equipment condition before hand-off.

Ski Storage Operations & Technology

Track and document member and guest equipment and storage locations using the ski storage app.
Process equipment requests through the Request Equipment, Active Requests, and Snow tabs, and finalize completed orders using the Mark Out function.
Assign and maintain organized, labeled storage locations for all member and guest equipment.
Coordinate returning equipment to storage or marking items as taken home at the end of a member's day.

Ski Tech & Retail Knowledge

Maintain ski tech training, including binding adjustments and ski tuning.
Maintain knowledge of the latest ski equipment technology and how it applies to retail offerings and member/guest equipment.
Maintain knowledge of Lookout Lodge retail merchandise and the Jonas point-of-sale system, including merchandise look-up and member and guest sales.

Cross-Department Coordination & Communication

Develop and maintain a strong professional relationship with the entire Lookout Lodge operation, including Valet and Shuttle teams.
Maintain knowledge and understanding of the Northstar ski experience, including snow conditions, lift ticket requirements, ski lift status, and road conditions.
Display strong, positive communication skills and a cooperative working environment with all staff and Club members.

Cleanliness & Daily Operations

Ensure Ski Storage is 100% clean and properly set up at opening and closing each day.
Complete closing procedures, including returning radios for charging and locking Ski Storage and Ski Tuning doors.
Perform other duties as assigned by the Winter Operations Manager.

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge

Knowledge and understanding of the Northstar California ski experience, including snow conditions, lift ticket requirements, lift status, and road conditions.
Knowledge of Lookout Lodge retail merchandise and the Jonas point-of-sale system.
Knowledge of the latest ski equipment technology as it applies to retail offerings and member/guest equipment.

Skills

Excellent verbal and written communication skills.
Excellent interpersonal and guest service skills.
Excellent organizational skills and attention to detail.
Excellent critical thinking skills.
Excellent time management skills with a proven ability to prioritize and multitask.
Ski tech skills, including binding adjustments and ski tuning.

Abilities

Ability to interact and develop positive relationships within and outside the organization.
Ability to maintain high ethical and moral standards, including personal presentation reflected in interactions with members.
Ability to work effectively both independently and as part of a team.
Ability to remain organized and efficient while managing high volumes of equipment during peak periods.

MINIMUM AND PREFERRED EDUCATION, EXPERIENCE, AND LICENSURE

Rossignol biennial binding certification required (or ability to obtain shortly after hire).
High school diploma or GED preferred.
Must pass a pre-employment drug screen.

PHYSICAL REQUIREMENTS

Ability to lift up to 50 lbs.
Ability to communicate effectively in a collaborative work environment utilizing various technologies such as telephone, radio, computer, web, voice, teleconferencing, e-mail, etc.
Able to get to work with consideration to winter driving conditions.
Comfortable and able to operate snow removal equipment; shovel use required, snow blower preferred.
Flexible schedule to include weekends and holidays.

WAGE RANGE & BENEFITS: $20.00 - $25.00/hr