Winter Ski Storage Ambassador

Martis Camp

Truckee (CA)

On-site

USD 28,000 - 34,000

Full time

9 days ago

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Benefits offered by this job

One Complimentary Meal Per Day

Scholarship Opportunities

Retail Spa and Golf shop discounts

Ambassador Recognition Activities and

Free Ambassador Fitness, Golf & Tennis

Job summary

Martis Camp Club is seeking a Winter Ski Storage Ambassador to manage the ski storage department with safety, service, and hospitality at the forefront. You will be the primary contact for members and guests, coordinating equipment, storage locations, and lookouts across the Lookout Lodge operation.

The role requires availability for early mornings, late evenings, weekends, holidays, and peak-season hours, with a professional presence and passion for hospitality in a mountain setting.

Qualifications

Rossignol binding certification required (or ability to obtain shortly after hire).
High school diploma or GED preferred.
Must pass a pre-employment drug screen.

Responsibilities

Pull and prepare skis, snowboards, and boots for members/guests and check items against names.
Track and document equipment and storage locations using the ski storage app.
Maintain ski tech knowledge: binding adjustments and tuning; stay current with equipment tech and retail offerings.
Build strong relationships with Lookout Lodge ops and other teams to ensure a seamless guest experience.
Keep Ski Storage area clean and organized at opening/closing; complete daily closing procedures.

Skills

Communication

Guest Service

Organization

Ski tech

Education

Rossignol binding cert

HS diploma/GED

Tools

Jonas POS

Ski storage app

Job description

POSITION SUMMARY

The Winter Ski Storage Ambassador operates under the direction of the Winter Operations Manager and in accordance with the Club's Vision, Mission, Goals, and service standards. This position operates the ski storage department to the highest standards of safety, service, and hospitality, serving as the first and last point of contact with the membership and their guests in creating an unforgettable ski experience. The Winter Ski Storage Ambassador works closely with the Winter Operations Manager and fellow Ambassadors to ensure the total member ski experience is in alignment and extraordinary.

Availability for early mornings, late evenings, weekends, holidays, and extended peak-season hours is required, along with a polished, professional presence and genuine passion for hospitality and the mountain lifestyle.

ESSENTIAL JOB RESPONSIBILITIES

Member & Guest Equipment Service

Pull and prepare requested skis, snowboards, and boots ahead of member and guest arrival, placing boots on the heater for REQUESTED_HOME and time-sensitive REQUESTED orders.
Transport skis, poles, and snowboards through the building and out to the snow, confirming equipment matches the correct member or guest name with the valet and snow teams.
Display a superior service attitude, anticipating the needs of members and their guests as a guiding philosophy.
Assist members and guests at the boot counter, brushing off snow and checking equipment condition before hand-off.

Ski Storage Operations & Technology

Track and document member and guest equipment and storage locations using the ski storage app.
Process equipment requests through the Request Equipment, Active Requests, and Snow tabs, and finalize completed orders using the Mark Out function.
Assign and maintain organized, labeled storage locations for all member and guest equipment.
Coordinate returning equipment to storage or marking items as taken home at the end of a member's day.

Ski Tech & Retail Knowledge

Maintain ski tech training, including binding adjustments and ski tuning.
Maintain knowledge of the latest ski equipment technology and how it applies to retail offerings and member/guest equipment.
Maintain knowledge of Lookout Lodge retail merchandise and the Jonas point-of-sale system, including merchandise look-up and member and guest sales.

Cross-Department Coordination & Communication

Develop and maintain a strong professional relationship with the entire Lookout Lodge operation, including Valet and Shuttle teams.
Maintain knowledge and understanding of the Northstar ski experience, including snow conditions, lift ticket requirements, ski lift status, and road conditions.
Display strong, positive communication skills and a cooperative working environment with all staff and Club members.

Cleanliness & Daily Operations

Ensure Ski Storage is 100% clean and properly set up at opening and closing each day.
Complete closing procedures, including returning radios for charging and locking Ski Storage and Ski Tuning doors.
Perform other duties as assigned by the Winter Operations Manager.

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge

Knowledge and understanding of the Northstar California ski experience, including snow conditions, lift ticket requirements, lift status, and road conditions.
Knowledge of Lookout Lodge retail merchandise and the Jonas point-of-sale system.
Knowledge of the latest ski equipment technology as it applies to retail offerings and member/guest equipment.

Skills

Excellent verbal and written communication skills.
Excellent interpersonal and guest service skills.
Excellent organizational skills and attention to detail.
Excellent critical thinking skills.
Excellent time management skills with a proven ability to prioritize and multitask.
Ski tech skills, including binding adjustments and ski tuning.

Abilities

Ability to interact and develop positive relationships within and outside the organization.
Ability to maintain high ethical and moral standards, including personal presentation reflected in interactions with members.
Ability to work effectively both independently and as part of a team.
Ability to remain organized and efficient while managing high volumes of equipment during peak periods.

MINIMUM AND PREFERRED EDUCATION, EXPERIENCE, AND LICENSURE

Rossignol biennial binding certification required (or ability to obtain shortly after hire).
High school diploma or GED preferred.
Must pass a pre-employment drug screen.

PHYSICAL REQUIREMENTS

Ability to lift up to 50 lbs.
Ability to communicate effectively in a collaborative work environment utilizing various technologies such as telephone, radio, computer, web, voice, teleconferencing, e-mail, etc.
Able to get to work with consideration to winter driving conditions.
Comfortable and able to operate snow removal equipment; shovel use required, snow blower preferred.
Flexible schedule to include weekends and holidays.

WAGE RANGE & BENEFITS

$20.00 - $25.00/hr