Winter Seasonal Guest Experience Associate

Mountain-Capital-Partners; New Mexico; On-site; USD 17,000 - 22,000; Part time

Job summary

Mountain-Capital-Partners is seeking a Guest Services Associate for the Winter 2026/2027 season at Pajarito Mountain in Los Alamos, NM. This role supports guests at ticket windows, rental cashier stations, and retail counters, delivering friendly, professional service throughout the guest experience.

Responsibilities include greeting guests, handling tickets and rentals, responding to emails, managing lost and found, and helping with crowd control.

Qualifications

• Knowledge of skiing and winter activities preferred.
• Strong communication and problem-solving skills.
• Ability to communicate effectively with guests and co-workers.
• Available to work weekends and holidays.

Responsibilities

• Welcome guests warmly and respond to queries in a professional, efficient manner.
• Sell merchandise and demonstrate product knowledge.
• Assist guests with ticket purchases, rentals, and lessons.
• Respond to guest emails promptly and professionally.
• Handle lost and found items and return them to owners.
• Assist in crowd control during peak periods for smooth operations.
• Provide guests with information about services, facilities, and policies.
• Be the point of contact for guest concerns and resolve them promptly.

Skills

Customer service

Strong communication

Problem solving

Weekends and holidays availability

Ski knowledge

Google Workspace

Tools

Google Workspace

Job description

Mountain-Capital-Partners is seeking a Guest Services Associate for the Winter 2026/2027 season at Pajarito Mountain in Los Alamos, NM. This role supports guests at ticket windows, rental cashier stations, and retail counters, delivering friendly, professional service throughout the guest experience.

Responsibilities include greeting guests, handling tickets and rentals, responding to emails, managing lost and found, and helping with crowd control.