Winter Seasonal Call Center Customer Service Agent

Winter Services, LLC; Milwaukee (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Winter Services, LLC in Milwaukee seeks a Seasonal Full-Time Customer Service Representative – Call Center to handle incoming calls, assist customers, and update work orders in our system during the winter season (November through April). Shifts include early mornings, days, evenings, weekends and holidays, with weather-driven overtime as needed.

This fast-paced, high-volume role requires reliable, flexible availability, strong written and verbal communication, comfort with multiple computer

Qualifications

• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Proficiency with computers and various computer applications.
• Ability to manage multiple systems and tasks efficiently.
• Positive attitude and strong problem-solving skills.
• Must be reliable and dependable.
• Must have open and flexible availability.
• Must be available to work different shifts throughout the week.
• Must be available to work weekends and holidays as required.
• Must be able and willing to work mandatory overtime during weather events.

Responsibilities

• Answer incoming phone calls and assist customers with inquiries.
• Update and maintain accurate work orders in the computer system.
• Respond to customer emails professionally.
• Assist with additional office duties as needed.
• Maintain detailed and accurate notes.
• Manage multiple computer systems quickly and efficiently.
• Provide excellent customer service in a fast-paced environment.

Skills

Customer service

Communication

Computer proficiency

Multitasking

Reliability

Flexibility

Open availability

Weekend availability

Overtime willingness

Job description

Winter Services, LLC in Milwaukee seeks a Seasonal Full-Time Customer Service Representative – Call Center to handle incoming calls, assist customers, and update work orders in our system during the winter season (November through April). Shifts include early mornings, days, evenings, weekends and holidays, with weather-driven overtime as needed.

This fast-paced, high-volume role requires reliable, flexible availability, strong written and verbal communication, comfort with multiple computer