Seasonal Overnight Call Center Customer Service Rep

Winter Services, LLC; Milwaukee (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Winter Services, LLC in Milwaukee is seeking a Seasonal Full-Time Customer Service Representative for our overnight call center. You will handle inbound calls, assist customers, and update work orders in our system.

This winter-season role requires open availability, ability to work varied shifts, overtime during weather events, and a focus on delivering friendly, accurate service in a fast-paced environment.

Qualifications

• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Proficiency with computers and various software.
• Able to report to work as scheduled during weather events.

Responsibilities

• Answer incoming phone calls, assisting customers with inquiries, and updating work orders in the computer system while speaking with customers.
• Respond to customer emails professionally and assist with additional office duties as needed.
• Maintain detailed and accurate notes on customer interactions.
• Manage multiple systems quickly and efficiently to provide fast, accurate service.
• Support with basic office tasks as required by the supervisor.

Skills

Customer service

Verbal & written communication

Computer proficiency

Multitasking

Reliability

Flexibility

Weekend availability

Overtime willingness

Tools

Computer applications

Job description

Winter Services, LLC in Milwaukee is seeking a Seasonal Full-Time Customer Service Representative for our overnight call center. You will handle inbound calls, assist customers, and update work orders in our system.

This winter-season role requires open availability, ability to work varied shifts, overtime during weather events, and a focus on delivering friendly, accurate service in a fast-paced environment.