Shift Lead

ZippyApp - Recruitment Marketing; Saugus (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

Bonuses

Free Meals

Excellent Opportunities for Advancement

Job summary

ZippyApp - Recruitment Marketing is looking for a Shift Leader in Saugus, Massachusetts. The Shift Leader will oversee daily operations at Wingstop, directing and training team members while maintaining service standards.

This role is ideal for those with previous supervisory experience in the food industry, offering competitive pay, bonuses, and free meals. Candidates should possess strong leadership and organizational skills and be committed to guest service.

Qualifications

• Minimum of 1 year of supervisory experience in food service, retail, or restaurant.
• Food Handler Certification required.
• Flexible availability including evenings and weekends.

Responsibilities

• Manage day-to-day operations of the restaurant.
• Direct and train Team Members.
• Cultivate a positive team culture.

Skills

Guest service mentality

Leadership skills

Organizational skills

Time management

Tools

POS system

Job description

We’re looking for excellent Shift Lead candidates to join our leadership team. Consider joining our leadership team if you are hungry for success and looking to grow your career at the ground level with a unique, fast casual restaurant. The Shift Leader is a Team Member who has the ability to manage the day-to-day aspects of a Wingstop. They help direct and train Team Members, while assisting in goals driven by the GM and AGM. This role is a perfect starting point for those who show a management mindset and would like to learn more about Leadership in the Wingstop system.

We Offer You:

• Competitive Pay
• Bonuses
• Free Meals
• Excellent Opportunities for Advancement

Restaurant Team Lead / Crew Lead / Shift Manager is generally offered as full time or part time restaurant job.

Requirements / Responsibilities

• Minimum of 1 year of previous food service, retail, or restaurant supervisory experience.
• Food Handler Certification required.
• Experience using a computer and register (POS) system.
• Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays.
• Guest service mentality with a genuine desire to serve the guests.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Ongoing learner; exhibits insatiable curiosity and an interest in self‑improvement.
• Ability to measure performance, subjectively and objectively.
• Cultivate attractive culture within the restaurant.
• Ability to handle numerous job duties essential to running a restaurant.
• Competent in the key areas of responsibility which includes labor management, store operations, and guest relations.
• Superior leadership, organizational and time management skills.
• Possesses a confident and professional demeanor.
• Inspires trust, models best practices and cultivates morale and teamwork amongst team members.
• Proactive problem‑solver and decision‑maker.
• Must thoroughly understand the importance of good hygiene and food handling practices.

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is very helpful to your success at this job.