Wingstop Shift Lead

San Antonio Wings LLC; Manhattan (KS); On-site; USD 22,000 - 25,000; Full time

Job summary

San Antonio Wings LLC in Manhattan, KS is seeking a Shift Leader to oversee daily restaurant operations on assigned shifts, serve as person in charge, coach team members, and ensure guest satisfaction and safety.

This role offers hourly pay of $16.00 to $18.00 and opportunities for growth within the restaurant group. Flexibility, strong communication, and customer service mindset are essential for success.

Qualifications

• High school diploma or equivalent.
• Previous restaurant, retail, or customer service experience.
• Prior leadership, trainer, crew chief, shift lead, or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Basic math and cash-handling skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to stand for extended periods and perform physical job duties.

Responsibilities

• Lead daily restaurant operations during assigned shifts.
• Support General Manager and Assistant Manager in achieving goals.
• Coach and develop team members; resolve guest concerns.
• Ensure excellent customer service, food quality, cleanliness, and safety.
• Oversee opening, mid-shift, and closing procedures.
• Monitor labor, inventory, and cash handling.
• Maintain a positive, high-energy work environment.

Skills

Communication

Leadership

Cash handling

Flexibility

Customer service

Education

High school diploma or equivalent

ServSafe food safety certification (preferred)

Tools

POS systems

Inventory procedures

Job description

1222 - Moro Street - Kansas, Manhattan, KS, US

17 days ago Requisition ID: 8781

$16.00 To $18.00 Hourly

About the Role

The Shift Leader is responsible for leading daily restaurant operations during assigned shifts while supporting the General Manager and Assistant Manager in achieving operational goals. This role serves as the person in charge during their shift, ensuring excellent customer service, food quality, cleanliness, food safety, and team member performance. The Shift Leader leads by example, coaches team members, resolves guest concerns, and helps maintain a positive, high-energy work environment. This position is ideal for team members looking to grow their leadership skills and advance within the organization.

Minimum Qualifications

• High school diploma or equivalent.
• Previous restaurant, retail, or customer service experience.
• Prior leadership, trainer, crew chief, shift lead, or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Basic math and cash-handling skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to stand for extended periods and perform physical job duties.

Preferred Qualifications

• Experience with Wingstop or similar restaurant brands.
• Food Safety Certification (ServSafe or equivalent).
• Experience coaching or training team members.
• Familiarity with POS systems and inventory procedures.
• Lead restaurant operations during assigned shifts.
• Ensure all guests receive exceptional service and a positive dining experience.
• Coach, motivate, and support team members to meet performance expectations.
• Assist with onboarding and training new team members.
• Monitor food quality, portioning, speed of service, and product presentation.
• Ensure compliance with food safety, sanitation, and company standards.
• Complete opening, mid-shift, and closing procedures as assigned.
• Assist with cash management and register accountability.
• Monitor labor and staffing needs throughout the shift.
• Assist with inventory counts, product rotation, and waste control.
• Address and resolve guest concerns in a professional manner.
• Maintain restaurant cleanliness inside and outside the facility.
• Communicate operational needs and concerns to restaurant management.
• Support sales-building initiatives and restaurant performance goals.
• Perform additional duties as assigned by management.

This position serves as a development role for future Restaurant Supervisors and General Managers. Team members who demonstrate strong leadership, operational knowledge, and consistent performance may be considered for advancement opportunities within the company.