Wine Steward

Red Wagon Shoppe; Troy (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Red Wagon Shoppe in Troy, MI is seeking a Wine Steward to engage guests, discuss and recommend wines, and conduct tasting experiences while handling POS transactions. The role requires friendly communication, wine knowledge, and the ability to multitask in a busy hospitality setting.

Preference given to candidates with WSET Level One certification and experience with Micros POS systems. Join a team dedicated to education and customer service in a wine-focused shop.

Qualifications

• Strong communication and guest interaction skills.
• Ability to describe wines and winemaking techniques clearly.
• Comfortable making recommendations to match guests’ tastes.

Responsibilities

• Greet guests and pour wines according to established wine tasting procedures.
• Describe wines, winemaking techniques and winery history.
• Suggests and sells wine, wine tasting experiences, wine clubs and non-wine products.
• Conduct guided tours, as needed, answer questions and provide general tourist information.
• Handle routine POS transactions, including operating cash register, processing returns, discounts, employee purchases, etc.
• Stay current on winery/wine knowledge and be able to multitask.

Skills

Communication

Thorough and Organized

Professional

Computer literacy

POS experience

Tools

WordPerfect

Excel

Micros POS

Job description

A Wine Steward is capable of discussing, buying and serving all kinds of wine. A Wine Steward is comfortable to talk with customers and capable of giving recommendations to fit the customers’ tastes.

WSET Level One Certification Preferred

Duties & Responsibilities

• Greet guests and pour wines according to established wine tasting procedures
• Describe wines, winemaking techniques and winery history
• Suggests and sells wine, wine tasting experiences, wine clubs and non-wine products
• Conduct guided tours, as needed, answer questions and provide general tourist information
• Handle routine POS transactions, including operating cash register, processing returns, discounts, employee purchases, etc.
• Stay current on winery/wine knowledge and be able to multitask

Skills

• Communication
• Thorough and Organized
• Professional
• Computer literacy and knowledge of Word Perfect and Excel is preferred
• Experience with Micros point of sales equipment is preferred