WINE STEWARD

Kroger; Lake Orion (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger in Lake Orion, MI is seeking a Wine Department Associate dedicated to delivering an outstanding customer experience. You will assist customers, share wine knowledge, and help maintain a welcoming store environment.

The role emphasizes product recommendations, wine/beverage pairing guidance, safety and cleanliness, and collaboration with store leadership on promotions. Must be 21+, bilingual preferred, and capable of handling a fast-paced retail setting.

Qualifications

• Second language proficiency required.
• Knowledge of wines and flavor profiles.
• Experience in wine and beer or retail is preferred.
• Retail experience.
• Must be 21 years of age.
• Effective communication skills.
• Knowledge of basic math.
• Willingness to pass wine knowledge tests.

Responsibilities

• Assist customers with wine selections and respond to questions about products.
• Promote trust and respect among associates and maintain a welcoming store environment.
• Stay informed about wine specials and seasonal ads; suggest pairing ideas to customers.
• Collaborate with store leadership on tastings and wine programs.
• Maintain proper temperatures and logs for wine cases and coolers; ensure safety procedures are followed.

Skills

Second language

Wine knowledge

Customer service

Communication skills

Math basics

Education

High school diploma

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about
• Inform customers of wine specials
• Provide customers with products that they have requested
• Recommend wine items to customers to ensure they get the products they want and need
• Assist customers with pairing of wine and other items such as meat, cheeses, desserts
• Collaborate with store chef for wine tastings and other programs featuring wines
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

• Second language (speaking, reading and/or writing)
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer
• Experience working with wine and beer
• Retail experience
• Second language (speaking, reading and/or writing)
• High school education or equivalent
• Must be 21 years of age
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Pass wine test once employed