BEER-WINE-LIQR/CLERK

Kroger; Owensboro (KY); On-site; USD 24,000 - 34,000; Full time

Job summary

Kroger in Owensboro, KY is seeking a Customer Service Associate for beer, wine and spirits departments. You will assist customers, maintain a safe, clean environment and support store management to achieve sales goals.

The role emphasizes knowledge of products, accurate labeling, stock, and alertness to safety and quality. Previous beer/wine/liquor experience and strong communication are desired; bilinguals welcome.

Qualifications

• Must have strong customer service and communication skills.
• Ability to stay calm and productive under pressure.
• Basic math skills for handling cash and transactions.
• Second language abilities are a plus.

Responsibilities

• Promote trust and respect among associates.
• Help customers by answering questions about products in the department and store.
• Maintain knowledge of products and suggest items to customers.
• Assist with in-store promotions related to the alcohol department.
• Label, stock and inventory department merchandise.
• Ensure safety and cleanliness standards are met.

Skills

Effective communication skills

Ability to handle stressful situations

Knowledge of basic math

Second language: speaking, reading and

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Assist with execution of the adult beverage category display plans and special in-store promotions in consultation with the store management.
• Maintain familiarity with adult beverage product names, pronunciation, origin and definition of industry terms.
• Inform customers of Beer/Wine/Spirits specials.
• Recommend beer/wine/spirits items to customers to ensure they get the products they want and need.
• Adequately prepare, package, label and inventory merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Must be 21 years of age
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Desired

• Beer/Wine/Liquor experience
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to the customer.
• Retail experience
• Second language: speaking, reading and/or writing