WINE STEWARD

Kroger; Lake Orion (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Lake Orion, MI, is seeking an attentive wine department associate to deliver exceptional customer service and knowledge about wine and beer. You will assist customers, respond to questions, and support sales while maintaining a welcoming store environment that encourages repeat visits.

The role requires strong communication, the ability to handle stressful situations, and a commitment to safety and brand standards. Prior retail experience is advantageous.

Qualifications

• Knowledge of imported and domestic wine varieties and flavor profiles.
• Experience working with wine and beer.
• Retail experience and ability to handle stressful situations.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of products and respond to questions with recommendations.
• Offer product samples per guidelines to help customers discover items.
• Inform customers of wine specials and provide requested products.
• Recommend wine items to meet customer needs and preferences.
• Assist customers with wine pairing with meats, cheeses or desserts.
• Collaborate with store chef for wine tastings and programs.

Skills

Wine knowledge

Customer service

Sales

Beverage knowledge

Communication skills

Second language

Education

High school education or equivalent

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about
• Inform customers of wine specials
• Provide customers with products that they have requested
• Recommend wine items to customers to ensure they get the products they want and need
• Assist customers with pairing of wine and other items such as meat, cheeses, desserts
• Collaborate with store chef for wine tastings and other programs featuring wines
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

• Second language (speaking, reading and/or writing)
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer
• Experience working with wine and beer
• Retail experience
• Second language (speaking, reading and/or writing)
• High school education or equivalent
• Must be 21 years of age
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Pass wine test once employed