BEER-WINE-LIQR/CLERK

Kroger; Roanoke (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

Kroger in Roanoke, VA is seeking a team member for our Beer/Wine department to deliver exceptional customer service and maintain a safe, clean store environment. You will assist the department manager in meeting sales goals and ensure quality standards across the department.

The role requires 21+ age, strong communication skills, and the ability to work in a fast-paced setting while providing product recommendations and maintaining accurate product knowledge.

Qualifications

• Must be 21 years of age.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and valued by answering questions about products.
• Gain and maintain knowledge of department products and respond to customer questions and suggestions.
• Assist with execution of adult beverage displays and in-store promotions with store management.
• Maintain familiarity with adult beverage product names, pronunciations, origins, and industry terms.
• Inform customers of Beer/Wine/Spirits specials and help them find items they want.

Skills

Age 21+

Stress management

Effective communication

Basic math

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Assist with execution of the adult beverage category display plans and special in-store promotions in consultation with the store management.
• Maintain familiarity with adult beverage product names, pronunciation, origin and definition of industry terms.
• Inform customers of Beer/Wine/Spirits specials.
• Recommend beer/wine/spirits items to customers to ensure they get the products they want and need.
• Adequately prepare, package, label and inventory merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Must be 21 years of age
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Desired

• Beer/Wine/Liquor experience
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to the customer.
• Retail experience
• Second language: speaking, reading and/or writing