Wine & Spirits Customer Support Specialist (On-Site)

Tri-Vin Wines and Spirits; City of New Rochelle (NY); Sur place; USD 40 000 - 46 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement savings plan with公司

Résumé du poste

Tri-Vin Wines and Spirits is seeking a Customer Service Representative to join our team in New Rochelle, NY. This full-time role supports customers by phone and email, handles orders, product information, payments and returns, and collaborates with the Sales team to ensure smooth operations.

The ideal candidate has 4 years in customer service, strong communication skills, and proficiency in MS Office and Dynamics 365. This on-site position offers a competitive salary and comprehensive benefits.

Qualifications

• 4 years of experience in customer service or a similar role.
• Hospitality and/or wine industry experience preferred; experience outside the wine industry will also be considered.
• Proficiency in Microsoft Office, including PowerPoint, Excel, Word and Microsoft Dynamics 365 Business Central.
• Willingness and ability to provide exceptional customer service.
• Excellent interpersonal, organizational, and communication skills.
• Ability to work under pressure and manage multiple tasks effectively.
• Strong team-player mindset and problem-solving skills.
• High level of productivity and accuracy in order entry.
• Pays close attention to detail.

Responsabilités

• Provide exceptional customer service and support to customers.
• Respond to customer inquiries via email and telephone.
• Answer phones in a busy, fast-paced environment and transfer callers to the appropriate personnel or departments.
• Provide customers with product information and research required information using available resources.
• Follow up on customer calls where necessary.
• Assist the Sales Department with order processing.
• Process customer orders accurately and efficiently.
• Maintain a high level of productivity and accuracy in order entry.
• Handle and resolve customer complaints in a professional and courteous manner.
• Identify and elevate priority issues when appropriate.
• Route customer questions and issues to the appropriate departments for resolution.
• Follow through on open customer issues and requests as needed.
• Complete call logs and daily route sheets.
• Maintain organized and accurate records related to customer calls, orders, and follow-up activity.
• Prioritize assignments, manage multiple tasks, and perform other work-related duties and projects as assigned.

Connaissances

Customer service

Communication

Multitasking

Team player

Problem solving

Outils

Microsoft Office

Microsoft Dynamics 365 Business Central

Description du poste

Tri-Vin Wines and Spirits is seeking a Customer Service Representative to join our team in New Rochelle, NY. This full-time role supports customers by phone and email, handles orders, product information, payments and returns, and collaborates with the Sales team to ensure smooth operations.

The ideal candidate has 4 years in customer service, strong communication skills, and proficiency in MS Office and Dynamics 365. This on-site position offers a competitive salary and comprehensive benefits.