Wine Educator-DAOU

Treasury Wine Estates; Paso Robles (CA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Paid Time Off

Wine discounts

Health benefits

401(k) with Company Match

Flexible work options

Job summary

Treasury Wine Estates in Paso Robles, California, is seeking a Wine Educator to create a memorable wine and customer service experience while promoting wine club memberships. You will also handle tasting room setup, serving, and post-visit follow-up.

The role emphasizes guest engagement, knowledge of wines, and a professional demeanor, with opportunities to promote our wines and events. California certification and language skills are a plus.

Qualifications

• Must be at least 21 years old.
• Professional demeanor and ability to provide exceptional guest experiences.
• Previous tasting room, sales or hospitality experience preferred.

Responsibilities

• Greet visitors and pour wines for tasting.
• Customize guest experiences using reservation notes and history.
• Provide exclusive and memorable experiences, including tours and sharing the DAOU story.
• Promote wines, culinary experiences, and club memberships while delivering world-class service.
• Build relationships and recruit members to the Membership program.
• Maintain Membership CRM data and visit notes.
• Describe wines and winery history; answer visitor questions.
• Assist with display and stocking of retail items and wines.
• Assist with special events.
• Acquire and maintain knowledge of winery, wines, and functions.
• Perform other duties as assigned by manager.
• Assist in maintaining cleanliness of facilities.
• Prepare each table before seating and maintain table throughout visit.
• Maintain the bar throughout service.
• Follow up with guests and members by phone and in writing.

Skills

Wine knowledge

Customer service

Hospitality experience

English language

Multilingual

Job description

About Us

Treasury Wine Estates (TWE) is one of the world's largest wine companies, and we are proud of our portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe.At TWE, we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched and joyful communities.

At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world's most desirable luxury wine company - known for the experiences we create for our consumers, customers, partners, suppliers and our people. Learn more about our people promise and our renowned portfolio of global brands.

About the Role

The Wine Educatoris responsible forcreating a memorable wine and customer service experience while promoting the sale of wines and wine club memberships. Additionally, this roleis responsible forserving, set-up, and clean-up of all tasting room functions

Key Responsibilities

• Greetall visitors and pour wines for tasting.
• Customize guest experienceutilizingreservation notes, orderhistoryand preferences.
• Create an exclusive and memorable experience for each guest, including tours and sharing the DAOU story.
• Promote our wines, culinary experiences, and club memberships while providinga world-class customer experience andanticipatingthecustomer's every need.
• Build relationships and recruit members to our exclusive Membership.
• MaintainMembership CRM including proper data capture and visit notes.
• Describe wines and authentic winery history, answer visitors' questions.
• Assistwith display and stocking of retail items and wines.
• Assistwithspecial events.
• Acquireandmaintainthorough knowledge of winery,the wines, and their functions.
• Perform other duties as assigned bymanager.
• Assistinmaintainingcleanliness of facilities.
• Prepare each table before a guest is seated andmaintaintablethroughoutvisit.
• Maintain the bar throughout service.
• Follow up with guests and members over the phone and in writing

About you

• Mustbe at least 21 years old.
• Professional demeanor.
• Works efficiently and follows company standards, with or without immediate supervision.
• Possessknowledge of principles and processes for providing exceptional visitor experiences.
• Previoustasting room,salesor hospitality experience preferred.
• Knowledge of wine and wine production.
• Wine Certification with the Society of Wine Educators, Court of Master Sommeliers, or WSET preferred.
• Very strongunderstanding of the English language.
• Must hold a valid California Food Handlers Certification.
• Spanish/French/Other languages a plus.

Why you'll love it here

Our culture is built on bringing our whole selves, being courageous and delivering together - it's our DNA and the heart of who we are at TWE.We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing, and career development. Learn more about our benefits and culture here.

Benefits depend on your work category and may include

• Paid Time Off:Competitive vacation, sick leave, and 12 paid holidays. Plus, a "TWE4ME Day" - a day to spend however you choose!

• Paid Parental & Caregiver Leave:Generous time off for life's big moments.

• Volunteer Days:Get paid to give back- 2 full days each year!

• Flexible Work Options:Find your flex- hybrid and custom schedules available for certain roles.

• Wellbeing First:Medical, dental, vision, free mental health support, and an award-winning wellness program.

• 401(k) withCompany Match:100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment.

• Paid Time Off:Competitive vacation, sick leave, and 12 paid holidays.

• Wine Perks & Discounts:Enjoy exclusive employee pricing on the world's best wines, plus receive a generous product allowance.

• Recognition & Rewards:Celebrate wins and earn fun rewards.

It takes all varietals

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected characteristic. If you require assistance or accommodation during the application process, please contact [e-mail], quoting the job title and reference number.

Estimated on-target-earnings ranges from $17 to $17 per hour based on experience, skills, role scope, location and business needs. Incentive pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP), offering variable compensation based on site performance. Incentive pay is not guaranteed. Estimated On-target-earnings (OTE): $18.70 per hour based on base pay plus target DSIP at target performance (where applicable). Actual earnings vary based on site performance, hours worked and role classification. Tips: This role is eligible for tips. Tips are paid by customers and vary by location, shift and customer volume. Tips are not guaranteed. Based on historical experience in some locations and shifts, tips have at times added in excess of 100% above base pay for some employees.

The compensation range listed reflects a good faith estimate of the hiring range for this position at the time of posting. Treasury reserves the right to modify compensation ranges, incentive plans, and benefits at any time, subject to applicable law.