Wine Club Coordinator

Europa Village; Temecula (CA); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a unique Wine Country destination where you can immerse yourself in an Old World European experience. As a part-time Wine Club Coordinator, you will play a pivotal role in enhancing guest experiences, ensuring smooth operations, and fostering a welcoming environment. Your passion for service and strong customer service skills will be key in assisting members and promoting our exceptional wines. This is an exciting opportunity to be part of a dedicated team in a beautiful setting, where your contributions will make a meaningful impact on our guests' enjoyment and satisfaction.

Qualifications

• Strong customer service and administration skills are essential.
• Moderate understanding of the wine menu is preferred.

Responsibilities

• Assist Wine Club Manager and act as contact for Société members.
• Ensure Tasting Rooms are stocked and run POS system accurately.
• Promote wines through exceptional customer service.

Skills

Customer Service

Administration Skills

POS System Operation

Teamwork

Wine Knowledge

Job description

Job description

Europa Village is a one-of-a-kind Wine Country destination offering an Old World European experience where service is gracious and unlimited. Everything viewed, touched and crafted will reflect an unsurpassed level of authenticity that speaks to our theme. We offer amazing wines in our Tasting Room, a delicious menu at Bolero Restaurante, and a total of 20 beautiful rooms to enjoy a getaway.

Europa Village is looking to fill the position of a part-time Wine Club Coordinator. The ideal candidate will have a passion for service with an out-going, self-motivated and energetic personality. Strong customer service and administration skills are a must.

Reports to:

• Wine Club Manager

Responsibilities Specific to Wine Club Coordinator

• Possesses and lives Europa Village core values.
• Assists and supports Wine Club Manager and Supervisor.
• Acts as the contact for all Société members to assist with their Wine Club needs.
• Completely understands the Société Memberships and assists with sales of memberships.
• Ensures the Tasting Rooms are fully stocked with wine for wine club pick-ups.
• Accurately and efficiently runs POS system, handles wine club pick-ups and completes sales.
• Lifts items up to 40 lbs throughout the day.
• Keeps Wine Club side of cold box neat, tidy and organized.
• Possesses a moderate understanding of the wine menu.
• Exhibits a positive relationship with the tasting room staff and assists with communicating Wine Club updates in order to generate new sign ups.
• Other duties as needed.

Responsibilities Expected of all Villagers

• Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought.
• Ability to treat all associates and guests in a respectful manner.
• Be comfortable working on feet for long periods of time.
• Greet guests with a smile and a warm welcome.
• Be able to communicate Europa Village’s story.
• Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks, stockings and shoes.
• Arrive on time and be respectful of attendance and punctuality.
• Adhere to Europa Village policies and procedures.
• Promote Europa Village wines through exceptional customer service, knowledge of the Europa Village story and winemaking techniques.
• Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.
• Ensure that EV glasses stay on property.