Windshield Glass Advisor – Consultative Sales & Service

United Fidelity Bank; Clearwater (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k matching

Health insurance

Maternity benefits

Associate discount program

YouDecide deals

Job summary

AutoNation is seeking a Service Drive Glass Associate in the United States to identify windshield repair and glass replacement opportunities for customers visiting the service drive. You will educate customers on repair benefits, insurance options, and safety, while maximizing glass service revenue through consultative, customer-first interactions.

Responsibilities include inspecting vehicles, presenting findings, upselling services, coordinating with service advisors, and documenting

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of experience in sales, glass, customer service, or automotive service environment.
• Experience working with insurance companies.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, outdoor service drive environment.
• Self-motivated with a results-oriented mindset.
• Valid in-state driver's license and have and maintain an acceptable, safe driving record.
• Must meet company's requirements for employment.
• This position has no people leadership or supervisory responsibilities.

Responsibilities

• Greet customers in the service drive and conduct windshield/glass inspections on incoming vehicles.
• Identify chips, cracks, and damage eligible for repair or replacement and present findings professionally to customers.
• Educate customers on the value of prompt repair, insurance coverage options, and safety benefits.
• Upsell glass repair and replacement services in alignment with dealership pricing and policies.
• Coordinate with the service advisor team to ensure seamless customer handoffs and scheduling.
• Accurately document vehicle damage assessments and completed transactions.
• Meet or exceed individual sales targets and KPIs established by management.
• Maintain a clean, organized, and professional presence in the service drive.
• Stay current on glass repair products, techniques, and industry best practices.
• Build rapport with repeat customers to foster loyalty and referrals.
• Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
• Adheres to all company policies, procedures, and safety standards.

Skills

Sales

Customer service

Insurance experience

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Drive Glass Associate in the United States to identify windshield repair and glass replacement opportunities for customers visiting the service drive. You will educate customers on repair benefits, insurance options, and safety, while maximizing glass service revenue through consultative, customer-first interactions.

Responsibilities include inspecting vehicles, presenting findings, upselling services, coordinating with service advisors, and documenting