Windshield Care & Glass Service Advisor

AutoNation; Clearwater (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health insurance

Dental and vision

Employee vehicle programs

Job summary

AutoNation is seeking a Service Drive Glass Associate to identify windshield repair and glass replacement opportunities for customers in the dealership service drive. The role centers on delivering a consultative sales experience, educating customers on the benefits of windshield repair, and maximizing glass revenue through honest, customer-first interactions.

You will greet customers, inspect windshields, identify chips or damage eligible for repair, present findings professionally, and upsell

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of experience in sales, glass, customer service, or automotive service environment.
• Experience working with insurance companies.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, outdoor service drive environment.
• Self-motivated with a results-oriented mindset.
• Valid in-state driver’s license and maintain an acceptable driving record.

Responsibilities

• Greet customers in the service drive and conduct windshield/glass inspections on incoming vehicles.
• Identify chips, cracks, and damage eligible for repair or replacement and present findings professionally to customers.
• Educate customers on the value of prompt repair, insurance coverage options, and safety benefits.
• Upsell glass repair and replacement services in alignment with dealership pricing and policies.
• Coordinate with the service advisor team to ensure seamless customer handoffs and scheduling.
• Accurately document vehicle damage assessments and completed transactions.
• Meet or exceed individual sales targets and KPIs established by management.
• Maintain a clean, organized, and professional presence in the service drive.
• Stay current on glass repair products, techniques, and industry best practices.
• Build rapport with repeat customers to foster loyalty and referrals.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers.
• Adheres to all company policies, procedures, and safety standards.

Skills

Sales experience

Customer service

Insurance knowledge

Communication skills

Outdoor environment

Education

High school diploma

Job description

AutoNation is seeking a Service Drive Glass Associate to identify windshield repair and glass replacement opportunities for customers in the dealership service drive. The role centers on delivering a consultative sales experience, educating customers on the benefits of windshield repair, and maximizing glass revenue through honest, customer-first interactions.

You will greet customers, inspect windshields, identify chips or damage eligible for repair, present findings professionally, and upsell