Windows Technical Support Engineer 24/7

DXC Technology Morocco; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Paid vacation 24 days

Medical and life insurance

Monthly meal vouchers

Learning platform access

Company-sponsored certifications

Employee recognition program

Employee referral program

Job summary

DXC Technology is seeking a 24/7 Windows Technical Support Engineer to ensure high customer satisfaction by supporting state-of-the-art solutions and minimizing downtime in production environments. The role involves incident resolution, problem analysis, and implementing standardized changes while operating in a remote setup from Bulgaria.

You will work with Microsoft Windows Server technologies, Hyper-V, VMware vSphere, and networking basics, delivering services to customers across diverse

Qualifications

• At least 1 year of practical experience in Microsoft Windows Server technologies (installation, configuration, patching and troubleshooting).
• Experience in administrating Windows-based File & Print solutions.
• Basic experience troubleshooting Active Directory.
• Experience in server virtualization technologies: Hyper-V, VMware vSphere.
• Basic Networking knowledge (DNS, DHCP, NAT, TCP/IP).
• Ability to make hardware and software recommendations during troubleshooting.

Responsibilities

• Provide 24/7 Windows technical support to customers with high satisfaction goals.
• Identify and resolve complex incidents affecting thousands of users.
• Define, execute and implement standardized changes in production environments.
• Maintain fast, educated decisions while ensuring quality and accuracy.
• Collaborate in a global, agile, customer-focused environment.

Skills

Windows Server administration

File & Print services

Active Directory troubleshooting

Server virtualization

Networking basics

Troubleshooting and problem solving

Customer service orientation

Agile environment familiarity

Education

Microsoft Server certification

Tools

Hyper-V

VMware vSphere

Job description

Job Description:

About DXC Bulgaria:

We are DXC – a Fortune 500 global IT services leader.

In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies. We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations. Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.

We are looking for 24/7 Windows Technical Support Engineers. As a Windows Technical support Engineer you will be using your expertise to achieve high-level customer satisfaction by supporting state-of-the‑‑art solutions and minimizing the amount of unplanned downtime in the customer’s production environment providing support 24/7. Your daily challenge will be identifying and solving problems, working on complex incidents affecting thousands of users, defining, executing and implementing standardized changes. You will be working in an environment where fast, educated decisions may save the day, however quality and perfection are our major objective. Working remotely from Bulgaria you will be reaching customers from pole to pole.

Technical competencies required:

• At least 1 years of practical experience in Microsoft Windows Server technologies (installation, configuration, patching and troubleshooting)
• Experience in administrating Windows-based File & Print solutions
• Basic experience troubleshooting Active Directory
• Experience in server virtualization technologies: Microsoft Hyper-V, VMware vSphere.
• Basic Networking knowledge (Network shares, DMZ, Load balancers, NAT, DNS, DHCP, TCP/IP, etc.)
• Ability to make hardware and software recommendations for particular cases during troubleshooting process;

Competitive advantages:

• Experience in public/ private cloud technologies (e.g. Azure, AWS, Google, etc.);
• Experience troubleshooting Microsoft Clustering and Load Balancing;
• Certifications in Microsoft Server or VMware;
• Knowledge of Backup and Restore tools for MS platform operating systems;
• Basic SAN knowledge;
• Experience with a ticketing system;

Soft skills required:

• Fluent in English Language
• Will to learn and develop in the field of IT.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities
• Ability to work in a challenging, dynamic, Agile environment
• Positive attitude, strong work ethic; a team player who shows commitment and dedication to the job.
• Ability to present ideas in business-friendly and user-friendly language.

At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.
• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.
• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.
• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.
• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.