Systems Administrator (Windows)

UIC Arctic Response Services, LLC; Dahlgren (VA); On-site; USD 75,000 - 80,000; Full time

Job summary

Bowhead seeks a Systems Administrator (Windows) to support NSWCDD in Dahlgren, VA. The role involves assisting users with Windows 11 workstations, Office 365, and engineering software. Security+ or equivalent DoD 8570 certification is required, along with TS clearance eligibility and DoD accreditation familiarity.

Responsibilities include incident tracking via ServiceNow, software upgrades, and collaboration with the ISSO to achieve system accreditation.

Qualifications

• Requires strong troubleshooting and analytical/problem-solving skills.
• Must be able to multi-task and assist others with IT issues.
• Knowledge in installation, maintenance, and administration of computers in LAN/WAN.
• Strong understanding of Windows OS versions currently supported by Microsoft.
• DoD 8570/8140 Information Assurance Technical Level II certification required (Security+ce, GSEC, SSCP, CCNA-Security).
• Familiarity with DoD networking and security accreditation processes.

Responsibilities

• Answer questions about installation, operation and usage of Windows products.
• Diagnose problems and recommend solutions to fix failures.
• Troubleshoot hardware, software and network issues for users.
• Provide hardware support for PCs, printers, CACs, etc.

Skills

Troubleshooting

Multi-tasking

Windows admin

LAN/WAN

Written & oral comms

Education

High School Diploma

BA/BS preferred

Tools

ACAS

Windows Active Directory

STIGs & RMF

Job description

Overview

SYSTEMS ADMINISTRATOR (WINDOWS) (RDTE)

Bowhead seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in Dahlgren, VA at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).

Responsibilities

The Systems Administrator will be responsible for:

• Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 11 Computers.
• Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.
• Proficient with ACAS.
• Provide hardware support for PCs, printers, scanners, Common Access Cards (CAC), etc.
• Software support includes but not limited to Windows operating systems, Microsoft Office 365, and various specialty engineering and scientific development software/tools.
• Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).
• Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using ServiceNow.
• Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
• Maintain and develop IT related procedures required to support the organization.
• Support also includes working with the organization’s Information System Security Officer (ISSO) for achieving system accreditation.
• Provide recommendations for future IT needs of the organization.
• Maintain data files and monitors system configuration to ensure data integrity.
• Assist in the preparation of a monthly progress and status report.
• Ability to pass DISA’s ACAS training course.

Qualifications

• Three (3+) or more years of professional experience.
• High School Diploma required. BA/BS degree preferred
• Demonstrates strong troubleshooting skills along with strong analytical and problem-solving skills.
• Must have the ability to multi-task and assist others to resolve IT related issues is essential.
• Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
• Requires a strong understanding of current Microsoft supported Windows operating systems.
• An understanding of Linux operating systems is desirable; but not required.
• Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment.
• DoD Directive 8570/8140 Information Assurance Technical Level II certification required (i.e., Security+ce, GSEC, SSCP, or CCNA-Security).
• Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required.
• A working knowledge of Windows Active Directory is required.
• A working knowledge of current Security Technical Implementation Guides (STIGs) and Risk Management Framework (RMF).

Targeted salary range is $75,000 to $80,000 annually based on qualifications and experience.

Physical Demands:

• Must be able to lift up to 10-25 pounds or more
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain and maintain a security clearance at the Top Secret level. US Citizenship is a requirement for Top Secret clearance at this location.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

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