Windows Server Admin

TechDigital Group; Houston (TX); On-site; USD 75,000 - 97,000; Full time

Job summary

An established industry player is seeking a skilled Wintel Administrator to join their dynamic team in Houston. In this role, you will provide critical support for on-call escalations and conduct thorough root cause analysis to resolve issues efficiently. Your commitment to quality standards and customer satisfaction will drive the success of the team, ensuring a positive experience for clients. If you are passionate about technology and customer service, this opportunity offers a chance to make a significant impact in a collaborative environment.

Qualifications

• Strong expertise in Wintel MS Windows Server Administration.
• Ability to perform root cause analysis and resolve tickets independently.

Responsibilities

• Provide support for on-call escalations and resolve tickets within SLA.
• Ensure positive customer experience through effective problem resolution.
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such as Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Skills

Wintel Administration

Root Cause Analysis

Customer Service

Job description

Wintel MS Windows Server Administration

1. To provide support for on call escalations and doing root cause analysis of given issue
2. To independently resolve tickets within agreed SLA of ticket volume and time
3. To adhere to quality standards, regulatory requirements and company policies
4. Work on value adding activities such as Knowledge base update & management, Training freshers, coaching analysts
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases