Window Install and Service Manager

US LBM Service Co; Alsip (IL); On-site; USD 80,000 - 140,000; Full time

Job summary

Hines, a division of US LBM Holdings, LLC, seeks a Window Install and Service Manager to lead a team of technicians, leads and supervisors across Illinois locations. The role oversees installation and service processes, ensures safety and quality, tracks time/materials, and supports customer satisfaction.

Requirements include a High School Diploma or GED and 5+ years of window installation/service experience, with strong leadership and communication skills.

Qualifications

• High School Diploma or GED required.
• 5+ years of window installation/service experience required.
• Ability to mentor and lead a team.

Responsibilities

• Plan, schedule and oversee all phases of siding installation and service projects.
• Manage install and service crews, ensuring adherence to safety, quality, and productivity standards.
• Ensure installation practices comply with manufacturer guidelines and warranty requirements.
• Track time and materials as required for each installation project.
• Ensure that all equipment is operated in a safe and responsible manner.
• Address and resolve customer concerns promptly.
• Attend training to learn new technology of building materials and installation methods.
• Cross-train in other areas to expand knowledge and expertise.
• Monitor and guide work processes to ensure quality results with minimal errors or damage.
• Manage a team of 10+ associates, including hiring/termination, goal setting, feedback, and budget accountability.

Skills

Leadership

Teamwork

Customer relations

Verbal & written communication

Mentoring

Safety awareness

Education

High School Diploma or GED

Tools

Measuring tape

Installation tools

Job description

A Brief Overview

Founded in 1892, Hines operates multiple locations throughout Illinois, including millwork, wall panel and truss manufacturing facilities, providing specialty building products to customers in Chicagoland and across Illinois, lower Wisconsin and Northern Indiana.

A Window Install and Service Manager will manage the work of a team of Window Install and Service technicians, leads and supervisors. This position is responsible for overseeing the installation and service process in an efficient manner.

Pay Range : $80,000 - $140,000 annually

What you will do

• Plan, schedule and oversee all phases of siding installation and service projects.
• Manage install and service crews, ensuring adherence to safety, quality, and productivity standards.
• Ensure installation practices comply with manufacturer guidelines and warranty requirements.
• Track time and materials as required for each installation project.
• Ensure that all equipment is operated in a safe and responsible manner.
• Address and resolve customer concerns promptly.
• Attend all training to learn new technology of building materials and installation methods as required by location management.
• Cross-train in other areas to expand knowledge and expertise.
• Monitor and guide work processes to ensure quality results with minimal errors or damage
• Responsible for managing a team of 10+ associates (direct and indirect), including hiringand termination decisions, setting goals, communicating expectations, providingperformance feedback, and overseeing budget accountability.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company's commitment to workplace safety.

Education Qualifications

High School Diploma or GED required.

Experience Qualifications

5+ years of window installation/service experience required.

Skills and Abilities

• Read and use a measuring tape and other required tools for complete installation
• Good interpersonal skills, verbal and written skills and the ability to provide and/or follow detailed instructions.
• Excellent teamwork & customer relationships
• Demonstration of leadership (all required):
• Mentor new associates
• Willingness to train others
• Safety committee engagement
• Participation in US1 Continuous Improvement Projects

Click Here for Information Regarding Our Benefits

Hines , a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.