Window & Door Service Technician

American Cedar & Millwork; Raleigh (NC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Company-supplied service van

All required tools and equipment

Company cellphone and laptop

Supportive team and leadership

Job summary

American Cedar & Millwork is seeking a skilled Window & Door Service Technician in Raleigh to provide high-quality post-installation service and technical support. You will diagnose issues, coordinate with manufacturers, and ensure each product performs as intended, traveling to customer homes as needed.

We value strong technical expertise, organization, and clear, compassionate communication with customers. A minimum of five years in window/door service is required.

Qualifications

• Minimum five years of experience in window and door service.
• Background in window service, door service, or finish carpentry.
• Ability to lift up to 75 lbs and work safely from ladders.
• Strong communication skills and empathy when interacting with customers.

Responsibilities

• Install and service screens, balances, glass, sashes, muntins, and related components.
• Perform window and door adjustments, cleaning, and job site cleanup.
• Evaluate homeowner concerns and determine corrective solutions.
• Understand and apply proper installation methods and performance standards.
• Complete service work related to installation or manufacturing issues.
• Travel to customer homes to inspect and repair window and door products.
• Order parts and coordinate with manufacturers’ service departments.
• Complete warranty and service documentation accurately and on time.

Skills

Window service

Door service

Finish carpentry

Strong communication

Organized

Attention to detail

Valid driver’s license

Job description

Join Our Team at American Cedar & Millwork!

For more than 40 years, American Cedar & Millwork has been a trusted name in premium building materials across the Mid-Atlantic. Our reputation is built on quality craftsmanship, technical expertise, and exceptional service — and that service doesn’t stop once a product is installed.

We are currently seeking a skilled, detail-oriented Window & Door Service Technician to join our Raleigh team. This is a hands-on role for a professional who takes pride in solving problems, supporting customers, and delivering work that reflects the high standards ACM is known for.

Why Choose ACM?

A Company That Cares

Our employees say it best:

“Good people who CARE.”
“Leadership and coworkers feel like home.”
“The company works as a team. It makes you want to come to work.”

At ACM, you’re not just filling a role — you’re joining a family-oriented, team-driven workplace where your work is valued and your expertise respected.

Stability, Support & Benefits

We offer a strong benefits package designed to support you on and off the job, including:

• Medical, dental, vision, and life insurance
• Paid time off and paid holidays
• Volunteer leave
• Paid family leave for life's most important moments
• Earned wage access
• 401(k) with company match

We believe taking care of our people is essential to taking care of our customers.

Built on Values

Everything we do is guided by our core values:

Integrity Quality Dedication Development Teamwork

We show up, follow through, and do things the right way — every time.

About the Role:

As a Window & Door Service Technician, you will work closely with our sales team, vendors, and customers to provide high-quality post-installation service and technical support. You’ll be the trusted expert homeowners rely on — diagnosing issues, coordinating with manufacturers, and ensuring each product performs as intended.

This role is ideal for someone with strong technical expertise, excellent organization skills, and the ability to communicate clearly and compassionately with customers.

Key Responsibilities:

• Install and service screens, balances, glass, sashes, muntins, and related components
• Perform window and door adjustments, cleaning, and job site cleanup
• Evaluate homeowner concerns and determine appropriate corrective solutions
• Understand and apply proper installation methods and functional performance standards
• Complete service work related to installation or manufacturing issues
• Resolve service calls efficiently and accurately
• Travel to customer homes to inspect and repair window and door products
• Order parts and coordinate directly with manufacturers’ service departments
• Complete warranty and service documentation accurately and on time

What We’re Looking For:

• Valid driver’s license
• Minimum five years of experience in window and door service
• Background in window service, door service, or finish carpentry
• Ability to lift up to 75 lbs and work safely from ladders
• Self-motivated with a strong work ethic and pride in craftsmanship
• Highly organized with strong attention to detail
• Strong communication skills and the ability to interact with customers professionally and empathetically
• Ability to pass pre-employment drug screening and background checks.

What We Provide:

• Company-supplied service van
• All required tools and equipment
• Company cellphone and laptop
• A supportive team and leadership that has your back

Join Us!

If you’re a skilled service professional who values quality work, strong teamwork, and a company that genuinely cares about its people, we’d love to hear from you.

American Cedar & Millwork is an equal-opportunity employer and a drug-free workplace.