Window & Door Field Service Technician

Kids for the Future; Rochester (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

BCBS medical benefits

Job summary

Dillman & Upton is seeking a Window & Door Field Service Technician to diagnose and repair issues at customer homes and job sites, delivering exceptional service and craftsmanship. You will troubleshoot problems, implement solutions, and ensure projects meet our standards.

This full-time role requires driving a service vehicle, operating tools, and documenting service activities while upholding safety and professionalism.

Qualifications

• High school diploma or equivalent.
• 3-5 years of construction, remodeling, or home improvement experience preferred; window and door knowledge is a plus.
• Working knowledge of construction and installation practices, preferred.
• Ability to safely operate a service vehicle, power tools, and jobsite equipment.
• Basic computer skills and the ability to accurately document service activities.

Responsibilities

• Diagnose, troubleshoot, and repair warranty and non-warranty window and door issues at customer homes and job sites.
• Assess field conditions, determine appropriate solutions, and gather information needed to order replacement parts.
• Accurately document service findings and collaborate with internal teams to ensure timely and effective issue resolution.
• Maintain and safeguard company issued assets, including service vehicles, tools, and equipment.
• Follow established safety standards while maintaining a safe and professional work environment at all customer locations.

Skills

Strong work ethic

Excellent communication

Customer service

Problem solving

Team oriented

Education

High school diploma or equivalent

Tools

Power tools

Jobsite equipment

Vehicle operation

Job description

Description

WHY DILLMAN & UPTON?

At Dillman & Upton, you're not just joining a company, you're becoming part of a legacy. As a proud member of the Mans family of companies, we've built our reputation on craftsmanship, integrity, teamwork, and a commitment to serving our customers and communities. We believe our people are the driving force behind our success. When you join our team, you'll have the opportunity to grow professionally, develop your skills, and build a rewarding career with a company that values your contributions.

WHAT YOU’LL DO

As our Window & Door Field Service Technician, you'll diagnose and repair window and door issues at customer homes and on job sites while delivering exceptional customer service. You'll troubleshoot problems, implement solutions, and help ensure every project meets our standards for quality and craftsmanship.

THE NITTY GRITTY

• Diagnose, troubleshoot, and repair warranty and non-warranty window and door issues at customer homes and job sites
• Asses field conditions, determine appropriate solutions, and gather information needed to order replacement parts
• Accurately document service findings and collaborate with internal teams to ensure timely and effective issue resolution
• Maintain and safeguard company issued assets, including service vehicles, tools, and equipment
• Follow established safety standards while maintaining a safe and professional work environment at all customer locations

WHAT YOU NEED

Qualifications:

• High school diploma or equivalent, required
• 3-5 years of construction, remodeling, or home improvement experience preferred; window and door knowledge is a plus
• Working knowledge of construction and installation practices, preferred
• Ability to safely operate a service vehicle, power tools, and jobsite equipment
• Basic computer skills and the ability to accurately document service activities

Interpersonal Skills:

• Strong work ethic with a dependable, self-motivated approach to work
• Excellent communication and customer service skills
• Ability to professionally resolve customer concerns and navigate challenging situations
• Strong problem-solving skills with the ability to think critically and identify effective solutions
• Ability to remain professional, adaptable, and focused in demanding or fast-paced environment
• Positive, team-oriented attitude with a commitment to delivering an exceptional customer experience

WORK ENVIRONMENT

This field-based role requires traveling to customer homes and job sites to diagnose and repair window and door products. This position involves working independently in both indoor and outdoor environments while regularly interacting with homeowners, builders, contractors, and internal team members.

PHYSICAL DEMANDS

This role requires the ability to frequently lift and carry materials and equipment, climb ladders, operate hand and power tools, and work in physically demanding environments that includes standing, walking, bending, kneeling, and working outdoors in varying weather conditions.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are Monday through Friday, 8am to 5pm. Occasional weekend work may be required based on business needs.

PERKS OF THE JOB

• World-class benefits consisting of Blue Cross Blue Shield medical and dental coverage, vision insurance, short- and long-term disability insurance, 401(k) with generous match of 4%, life insurance, pet insurance, legal assistance, identity theft protection, charitable and community service initiatives, progressive paid time-off policy, paid holidays, and annual profit-sharing eligibility. We also have good coffee.

OTHER STUFF OUR LAWYER SUGGESTED WE ADD

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Company is committed to a policy of equal employment opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.