Window and Door Specialist

Hayward Lumber; Santa Barbara (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401K

Paid time off

Job summary

Hayward Lumber is seeking a Window and Door Specialist in Santa Barbara, CA. This role supports the sales team by assisting walk-in customers, guiding product selections, and coordinating orders with vendors to ensure timely delivery.

The ideal candidate brings strong knowledge of window and door products, excellent customer service, and the ability to work in a fast-paced sales environment. Compensation is hourly plus commission with no weekends.

Qualifications

• Experience in window and door sales or related role in building materials.
• Strong product knowledge of window and door options, materials, energy ratings.
• Excellent interpersonal and customer service skills.

Responsibilities

• Prepare quotes and process orders, coordinating with vendors to ensure availability and timely delivery.
• Assist walk-in customers with knowledgeable recommendations on products and options.
• Maintain accurate quotes and order pipelines in BisTrack.
• Build relationships with contractors, builders and homeowners to understand needs.
• Stay informed on product trends and building codes to educate customers.

Skills

Customer service

Communication

Team collaboration

Attention to detail

Math for measurements

Tools

BisTrack

CRM software

Microsoft Office

Job description

Title: Window and Door Specialist
Classification: Full Time – Hourly plus commission
Pay Range: $22 to $28
Location: Santa Barbara, CA
Reports To:Market Sales Manager

About the Company

For 100 years and four generations of Hayward family leadership, Hayward Lumber has been committed to meeting and exceeding the needs of builders. Beyond full-service lumberyards, we offer window, door and cabinet design centers, pro-oriented hardware stores, and innovative building solutions designed to save time and money. Hayward Lumber is a family-oriented company that treats every employee as such. Our average tenure companywide is over 10 years and we pride ourselves in creating an environment in which you can learn, grow, and prosper. Hayward Lumber provides a competitive compensation structure, as well as a comprehensive benefits package including medical, dental, vision, life insurance, 401K, and paid time off including vacation, holiday, and sick leave. Learn more at www.haywardlumber.com

Mission

Hayward will be the most dependable supplier of products, servicesandsolutions to the construction market, as it has been since 1919.

Position Summary

The Window & Door Specialist supports the sales team by providing expert assistance on window and door products, handling walk-in customers, and ensuring a seamless sales experience. This role involves guiding customers through product selection, processing orders, preparing quotes, and coordinating with vendors and internal teams to fulfill customer needs. The specialist must have strong product knowledge, excellent customer service skills, and the ability to work collaboratively in a fast-paced environment.

Responsibilities

• Support the sales team by preparing quotes, processing orders, and coordinating with vendors and purchasing to ensure product availability and timely delivery.
• Assist walk-in customers by providing knowledgeable recommendations on window and door products, including materials, styles, and performance options.
• Proactively manage and maintain accurate sales team quote pipeline and order pipeline in BisTrack.
• Develop and maintain strong relationships with contractors, builders, and homeowners to understand their needs and provide tailored solutions.
• Stay informed on industry trends, product innovations, and building codes to educate customers and support sales efforts.
• Maintain an organized and updated showroom, ensuring product displays effectively showcase available options.
• Collaborate with outside sales representatives to support project specifications and follow up on customer inquiries.
• Resolve customer concerns related to product selection, availability, or order fulfillment in a professional and timely manner.
• Participate in training sessions and company meetings to stay up to date on new products and policies.
• Perform other related duties as assigned.
• Prior experience in window and door sales, customer service, or a related role in the building materials industry preferred.
• Strong knowledge of window and door products, including materials, energy efficiency ratings, and installation best practices.
• Excellent communication and interpersonal skills with the ability to engage with customers and team members effectively.
• Strong organizational skills and attention to detail in managing quotes, orders, and product inquiries.
• Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
• Ability to work independently and as part of a team in a dynamic sales environment.
• Basic math skills for measurements and calculations related to window and door specifications.

• Medical
• Dental
• Vision
• Life insurance
• 401K
• Paid time off including vacation, holiday, and sick leave.
• No weekends