Window and Door Specialist

Hayward Lumber Corporation; Pacific Grove (CA); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401K

Paid time off

Job summary

Hayward Lumber Corporation is looking for a Window and Door Specialist in Pacific Grove, CA. This role supports the sales team by providing expert assistance on products, handling customer inquiries, and ensuring a seamless sales experience.

The ideal candidate will have experience in window and door sales, strong product knowledge, and excellent customer service skills. Benefits include medical, dental, vision, life insurance, and paid time off.

Qualifications

• Prior experience in window and door sales or customer service preferred.
• Knowledge of window and door products, energy efficiency, and installation practices.
• Ability to engage effectively with customers and team members.

Responsibilities

• Prepare quotes, process orders, and coordinate with vendors.
• Assist customers with knowledgeable recommendations on products.
• Manage and maintain accurate sales team quote and order pipeline.

Skills

Customer service

Product knowledge

Communication skills

Organizational skills

Tools

Microsoft Office Suite

CRM software

Job description

Title

Window and Door Specialist

Classification

Full Time – Hourly plus commission

Pay Range

$22 to $28

Location

Pacific Grove, CA

Reports To

Branch Manager

Position Summary

The Window & Door Specialist supports the sales team by providing expert assistance on window and door products, handling walk‑in customers, and ensuring a seamless sales experience. This role involves guiding customers through product selection, processing orders, preparing quotes, and coordinating with vendors and internal teams to fulfill customer needs. The specialist must have strong product knowledge, excellent customer service skills, and the ability to work collaboratively in a fast‑paced environment.

Responsibilities

• Support the sales team by preparing quotes, processing orders, and coordinating with vendors and purchasing to ensure product availability and timely delivery.
• Assist walk‑in customers by providing knowledgeable recommendations on window and door products, including materials, styles, and performance options.
• Proactively manage and maintain accurate sales team quote and order pipeline in BisTrack.
• Develop and maintain strong relationships with contractors, builders, and homeowners to understand their needs and provide tailored solutions.
• Stay informed on industry trends, product innovations, and building codes to educate customers and support sales efforts.
• Maintain an organized and updated showroom, ensuring product displays effectively showcase available options.
• Collaborate with outside sales representatives to support project specifications and follow up on customer inquiries.
• Resolve customer concerns related to product selection, availability, or order fulfillment in a professional and timely manner.
• Participate in training sessions and company meetings to stay up to date on new products and policies.
• Perform other related duties as assigned.

Qualifications

• Prior experience in window and door sales, customer service, or a related role in the building materials industry preferred.
• Strong knowledge of window and door products, including materials, energy efficiency ratings, and installation best practices.
• Excellent communication and interpersonal skills with the ability to engage with customers and team members effectively.
• Strong organizational skills and attention to detail in managing quotes, orders, and product inquiries.
• Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
• Ability to work independently and as part of a team in a dynamic sales environment.
• Basic math skills for measurements and calculations related to window and door specifications.

Benefits

• Medical
• Dental
• Vision
• Life insurance
• 401K
• Paid time off including vacation, holiday, and sick leave.
• No weekends