Will Call Associate - USBL - US

Sysco; United States; On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Incentive Plan

Job summary

Sysco Eastern Maryland, LLC is seeking a customer-facing associate to accurately process will-call orders at the desk, run invoices, collect payments when needed, and support Customer Service at the distribution site in 21851. You will coordinate will-call pickups, assist with national accounts orders, and handle daily shipping tasks while providing reliable service to internal teams and customers.

The role requires a high school diploma and at least one year in a customer-facing role; strong

Qualifications

• Experience in customer-facing roles or customer service.
• Strong communication and listening skills.
• Able to perform basic math and data entry with accuracy.

Responsibilities

• Coordinate customer will call pickups and scheduling.
• Process invoices and assist with customer billing when needed.
• Support Sales Admin with E-Sysco and related tasks.
• Assist with national accounts orders and special orders.
• Arrange van deliveries and route them through warehouse.
• Handle intercompany and vendor pickups and BRTs.
• Downtime duties and queue work for customer service.

Skills

Customer service

Communication

Data entry

Arithmetic

English fluent

Education

High School diploma or equivalent

Job description

Company:

US0010 Sysco Eastern Maryland, LLC

Sales Territory:

None

Zip Code:

21851

Travel Percentage:

0

Compensation Range:

$14.23 - $21.35

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

You may be eligible to participate in the Company’s Incentive Plan.

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

JOB SUMMARY

This position ensures professional, accurate and timely processing of will-call orders. Tha

JOB SUMMARY

This position ensures professional, accurate and timely processing of will-call orders. This role is customer-facing at the will-call desk and handles the transactional side of the will call process. This associate runs invoices, collects payment when necessary, and supports Customer Service.

RESPONSIBILITIES

• Coordinate customer will call (generating and coordinating pick-ups).
• Provide customer services sales support as needed; key in all national accounts special orders and customer orders.
• Arrange van deliveries ’ generate them for routing and have them picked and staged by the warehouse.
• Organize Intercompany and vendor pick-ups and BRTs.
• Back-up for Sales Admin with E-Sysco, receptionist and other roles as assigned.
• Bill add-ons, daily donations, office supply orders, and customer billing only invoices.
• Set up UPS shipments through will call when needed.
• During downtime will perform duties as assigned and work the work queue for incoming calls for customer service.
• Support customer request for credit process.
• Employee Cash Sales Program: make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.

QUALIFICATIONS

Education

• High School diploma or equivalent.

Experience

• 1-year experience customer service or customer-facing role.

Professional Skills:

• Ability to speak effectively with customers or associates of an organization.
• Must have exemplary listening skills to facilitate effective two- way communication.
• Able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Proficient problem-solving skills.
• Strong verbal and written communication skills.
• Can read, write and speak English.
• Must be able to use a data entry portal or CRT.

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

is role is customer-facing at the will-call desk and handles the transactional side of the will call process. This associate runs invoices, collects payment when necessary, and supports Customer Service.

RESPONSIBILITIES

• Coordinate customer will call (generating and coordinating pick-ups.
• Provide customer services sales support as needed; key in all national accounts special orders and customer orders.
• Arrange van deliveries ’ generate them for routing and have them picked and staged by the warehouse.
• Organize Intercompany and vendor pick-ups and BRTs.
• Back-up for Sales Admin with E-Sysco, receptionist and other roles as assigned.
• Bill add-ons, daily donations, office supply orders, and customer billing only invoices.
• Set up UPS shipments through will call when needed.
• During downtime will perform duties as assigned and work the work queue for incoming calls for customer service.
• Support customer request for credit process.
• Employee Cash Sales Program: make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.

QUALIFICATIONS

Education

• High School diploma or equivalent.

Experience

• 1-year experience customer service or customer-facing role.

Professional Skills:

• Ability to speak effectively with customers or associates of an organization.
• Must have exemplary listening skills to facilitate effective two- way communication.
• Able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Proficient problem-solving skills.
• Strong verbal and written communication skills.
• Can read, write and speak English.
• Must be able to use a data entry portal or CRT.

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affluent Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunityis available through Sysco Corporation, its subsidiaries and affiliates.