Will Call Associate - USBL - US

FHLB Des Moines; Northern (KY); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Sysco Eastern Maryland, LLC is seeking a will-call/order processing associate to ensure professional, accurate and timely processing of will-call orders at the desk, handling invoices, payments when needed, and supporting Customer Service.

This role is customer-facing at the will-call desk, handles the transactional side of the will-call process, runs invoices, collects payment when necessary, and supports Customer Service.

Qualifications

• High School diploma or equivalent.
• 1 year of experience in customer service or a customer-facing role.
• Ability to speak effectively with customers or associates of an organization.
• Exemplary listening skills to facilitate effective two-way communication.
• Ability to perform basic arithmetic operations across units of measure.
• Proficient problem-solving skills and strong verbal and written communication.
• Read, write and speak English.
• Must use a data entry portal or CRT.

Responsibilities

• Coordinate customer will call (generating and coordinating pick-ups).
• Provide customer services sales support as needed; key in all national accounts special orders and customer orders.
• Arrange van deliveries — generate them for routing and have them picked and staged by the warehouse.
• Organize Intercompany and vendor pick-ups and BRTs.
• Back-up for Sales Admin with E-Sysco, receptionist and other roles as assigned.
• Bill add-ons, daily donations, office supply orders, and customer billing only invoices.
• Set up UPS shipments through will call when needed.
• During downtime perform duties as assigned and handle the work queue for incoming calls for customer service.
• Support customer requests for credit processes.
• Employee Cash Sales Program: make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.

Skills

Customer service

Active listening

Communication skills

English literacy

Data entry

Education

High School diploma or equivalent

Job description

Company and Job Details

Company: US0010 Sysco Eastern Maryland, LLC

Sales Territory: None

Zip Code: 21851

Travel Percentage: 0

Compensation Range: $14.23 - $21.35 The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors. You may be eligible to participate in the Company's Incentive Plan.

Benefits

BENEFITS INFORMATION: For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

Job Summary

JOB SUMMARY This position ensures professional, accurate and timely processing of will-call orders. Tha JOB SUMMARY This position ensures professional, accurate and timely processing of will call process. This role is customer-facing at the will-call desk and handles the transactional side of the will call process. This associate runs invoices, collects payment when necessary, and supports Customer Service.

is role is customer-facing at the will-call desk and handles the transactional side of the will call process. This associate runs invoices, collects payment when necessary, and supports Customer Service.

Responsibilities

• Coordinate customer will call (generating and coordinating pick-ups).
• Provide customer services sales support as needed; key in all national accounts special orders and customer orders.
• Arrange van deliveries ' generate them for routing and have them picked and staged by the warehouse.
• Organize Intercompany and vendor pick-ups and BRTs.
• Back-up for Sales Admin with E-Sysco, receptionist and other roles as assigned.
• Bill add-ons, daily donations, office supply orders, and customer billing only invoices.
• Set up UPS shipments through will call when needed.
• During downtime will perform duties as assigned and work the work queue for incoming calls for customer service.
• Support customer request for credit process.
• Employee Cash Sales Program: make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.

Qualifications

• Education High School diploma or equivalent.
• Experience 1-year experience customer service or customer-facing role.
• Professional Skills: Ability to speak effectively with customers or associates of an organization.
• Must have exemplary listening skills to facilitate effective two- way communication.
• Able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Proficient problem-solving skills.
• Strong verbal and written communication skills.
• Can read, write and speak English.
• Must be able to use a data entry portal or CRT.

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

is role is customer-facing at the will-call desk and handles the transactional side of the will call process. This associate runs invoices, collects payment when necessary, and supports Customer Service.

Responsibilities

• Coordinate customer will call (generating and coordinating pick-ups).
• Provide customer services sales support as needed; key in all national accounts special orders and customer orders.
• Arrange van deliveries ' generate them for routing and have them picked and staged by the warehouse.
• Organize Intercompany and vendor pick-ups and BRTs.
• Back-up for Sales Admin with E-Sysco, receptionist and other roles as assigned.
• Bill add-ons, daily donations, office supply orders, and customer billing only invoices.
• Set up UPS shipments through will call when needed.
• During downtime will perform duties as assigned and work the work queue for incoming calls for customer service.
• Support customer request for credit process.
• Employee Cash Sales Program: make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.

Qualifications

• Education High School diploma or equivalent.
• Experience 1-year experience customer service or customer-facing role.
• Professional Skills: Ability to speak effectively with customers or associates of an organization.
• Must have exemplary listening skills to facilitate effective two- way communication.
• Able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Proficient problem-solving skills.
• Strong verbal and written communication skills.
• Can read, write and speak English.
• Must be able to use a data entry portal or CRT.

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Overview

OVERVIEW: Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Affirmative Action Statement

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Aff … This opportunity is available through Sysco Corporation, its subsidiaries and affiliates. Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 71,000 colleagues, the company operates 333 distribution facilities worldwide and serves approximately 700,000 customer locations. For fiscal year 2022 that ended July 2, 2022, the company generated sales of more than $68 billion. Information about our Sustainability program, including Sysco’s 2022 Sustainability Report and 2022 Diversity, Equity & Inclusion Report, can be found at www.sysco.com.