Will Call Associate

VP Supply Corp; City of Rochester (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

VP Supply Corp in Rochester, NY is seeking a Will Call Associate for our Warehouse department. The ideal candidate has 1–3 years of packing, stocking and customer service experience and can work in a fast-paced environment.

You will assist customers, verify orders, inspect products for accuracy, and help maintain inventory control while adhering to safety standards and warehouse procedures. Reliable transportation and shift-end flexibility are required.

Qualifications

• 1–3 years of packing and/or stocking experience.
• 1–3 years of customer service experience.
• Ability to analyze and solve problems.
• Able to operate material handling equipment.
• Basic computer skills.
• Flexible schedule to complete daily duties by end of shift.
• Reliable daily transportation to branch location.

Responsibilities

• Assist customers to fulfill will call orders.
• Provide excellent customer service and resolve order issues.
• Inspect product, quantities, and accuracy for deliveries.
• Ensure accuracy of quantities pulled or stocked locations.
• Take corrective action for back orders or missing product.
• Ensure product is stored safely and located for counts and inventory control.
• Pull customer orders and verify alignment with specifications.
• Maintain knowledge of warehouse policies and inventory procedures.
• Enforce warehouse rules and keep area clean.

Skills

Customer service

Multitasking

Problem solving

Basic computer skills

Analytical thinking

Tools

Forklift

Job description

Description

VP Supply Corp is one of the nation’s largest distributors of plumbing, HVAC, and electrical supplies. We have over 350 employees with 15 locations across Western New York and Pennsylvania. For over 50 years, we have proudly served residential customers as well as contractors and municipalities across a variety of industries.

Position Overview:

Our Warehouse department is seeking to hire a Will Call Associate with 1-3 years of experience to join our Rochester branch.

We are looking for high performers who are forward-looking, innovative, enthusiastic, and ambitious team players. Qualified candidates will be motivated self-starters with superb judgment and communication skills, a commitment to excellence and ability to thrive in a fast-paced, team-oriented environment.

Responsibilities:

• Assist customers to fulfill will call orders.
• Provide excellent customer service and help to solve customer order issues.
• Inspect product, quantities, and accuracy for deliveries.
• Ensure accuracy of quantities pulled or stocked locations.
• Take corrective action, as deemed necessary for back order or missing product.
• Ensure product is safely stored to prevent internal damage and properly located for order pulls, physical counts, and inventory control.
• Pull customer orders and ascertain accuracy that product pulled is aligned with customer specifications.
• Maintain working knowledge of warehouse and inventory control policies and procedures.
• Enforce warehouse rules, keeping warehouse clean and organized.

Requirements

Qualifications:

• 1-3 years of packing and/or stocking of products is required.
• 1-3 years of customer service experience.
• Ability to analyze and solve problems.
• Willing and able to operate material handling equipment.
• Basic computer skills required.
• Ability to multitask and handle multiple issues at the same time, without stress.
• Flexibility with schedule to ensure daily warehouse duties are completed before end of shift.
• Must have reliable daily transportation to branch location.

Preferred Qualifications:

• Forklift training preferred, but not required. We provide internal training for all warehouse employees.
• Product knowledge with plumbing, HVAC, and electrical material highly desired.

Work Environment/Physical Demands:

• This job operates in a high traffic warehouse that is exposed to outdoor weather conditions. This position requires the ability to stand and walk for extended periods of time as well as the ability to lift 50-75 pounds. While mainly standard hours are scheduled for this position, flexibility is required to be able to ensure all orders and job duties are completed by end of shift.