WILD Engagement Coordinator

Jacksonville Zoo; Jacksonville (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Jacksonville Zoo and Gardens is seeking an Administrative Support and Program Assistant to help manage the W.I.L.D. program. You will maintain records, schedule events, coordinate materials, and communicate with stakeholders to keep programs running smoothly.

The role supports education and non-profit initiatives, requires a high school diploma and 1+ years in admin work or event planning, and involves working with youth, volunteers, and staff in a dynamic zoo environment.

Qualifications

• High School diploma or equivalent.
• 1+ years of experience with advanced administrative work or event planning.
• Six (6) months experience supporting a program in education, science and/or environmental science or non-profit.
• Preferred 1+ years of experience working with high school age youth programming.
• Bachelor's degree in biology, education, or environmental science, or related field.
• Associate degree in youth development or related field; Training in vocational schools, or related on-the-job experience.
• Previous teaching experience with youth in an informal learning center such as a zoo, museum, nature center, or parks department.

Responsibilities

• Act as a primary resource for team members and support decision-making during shifts.
• Facilitate program operations, maintain records, coordinate events and activities, and ensure effective communication with stakeholders.
• Train and mentor staff, interns, teens, and volunteers fostering an inclusive, collaborative team environment.
• Build a high-performance team through mentorship, skill development, and fostering a culture of accountability and collaboration.
• Provide a safe and inclusive learning environment for the W.I.L.D. teens and all program collaborators.
• Maintain organized and accurate records of program participants, schedules, attendance, and progress reports.
• Assist in creating and distributing program materials, including applications, promotional content, training manuals, and educational resources.
• Process and track program expenses, reimbursements, and invoices, ensuring alignment with grant requirements.
• Schedule meetings, interviews, and training sessions for W.I.L.D. Program staff, participants, and stakeholders.
• Manage program calendars, including event planning, deadlines, and team schedules.
• Support the onboarding process for new participants, ensuring the completion of necessary forms, background checks, trainings, and orientation materials.
• Coordinate transportation, meals, and supplies for program activities, field trips, and events.
• Provide logistical support for outdoor experiences, public speaking events, and community engagement activities.
• Manage program correspondence, including emails, phone calls, and social media updates.
• Assist with the development of content for program newsletters, blogs, and reports to highlight achievements and milestones.
• Support public relations efforts by preparing presentations, event materials, and advocacy resources.
• Assist in training and mentoring W.I.L.D. Stewards in administrative and organizational skills.
• Contribute ideas and feedback to improve program processes, activities, and participant experiences
• Ensure compliance with grant and donor requirements by maintaining detailed records and documentation of program activities, outcomes, and expenditures.
• Complete or participate in any required training or continued education required for grant compliance
• Assist in the preparation of grant reports, summarizing program achievements, challenges, and financial updates.
• Assist in monitoring budgets and expenditures, identifying opportunities for cost savings or reallocations as needed.

Education

High School diploma or equivalent

Bachelor's degree in biology, education, or environmental science, or related field

Associate degree in youth development or related field

Job description

Jacksonville Zoo and Gardens is seeking an Administrative Support and Program Assistant to help manage the W.I.L.D. program. You will maintain records, schedule events, coordinate materials, and communicate with stakeholders to keep programs running smoothly.

The role supports education and non-profit initiatives, requires a high school diploma and 1+ years in admin work or event planning, and involves working with youth, volunteers, and staff in a dynamic zoo environment.