WIC Technician II - Peer Counselor

Amarillo; Amarillo (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

City of Amarillo’s WIC program seeks a WIC Technician II/Peer Counselor to interview clients, determine eligibility, educate on breastfeeding, and issue benefits. The role includes data entry, appointment scheduling, equipment upkeep, and report generation.

Strong customer service and clerical accuracy are essential in a clinic setting. The ideal candidate may be bilingual in Spanish, possess a valid Texas driver’s license, and have experience in IT/help desk-type tasks.

Qualifications

• Requires a High School Diploma or its equivalent and a minimum of one year of clerical experience; two years preferred.
• Bilingual in Spanish preferred.
• Valid Texas Driver’s License required.
• IT help desk or similar experience strongly preferred.

Responsibilities

• Educating pregnant women and their families on the benefits of breastfeeding.
• Assisting new mothers with breastfeeding techniques.
• Conducting breastfeeding classes in person, via Zoom, and in community settings.
• Assisting WIC Nutritionists with breastfeeding consultations for participants.
• Instructing participants on the use of breast pumps.
• Maintaining logs and inventory of breastfeeding supplies and equipment.
• Interviewing clients and determining income eligibility for enrollment in WIC.
• Issuing food benefits according to diet prescriptions and filing copies.
• Scheduling appointments and following up on missed appointments.
• Answering a multi-line telephone system and processing calls efficiently.
• Contacting participants to upload documents.
• Measuring height, weight and hematocrit/hemoglobin.

Skills

Typing 30 WPM

Public interaction

Dealing with difficult clients

Use of office equipment

Breastfeeding techniques knowledge

Education

High school diploma or equivalent

Tools

Multi-line telephone system

Personal computer

Calculator

Photocopier

Job description

JOB TITLE: WIC Technician II/Peer Counselor-Hourly JOB CLASS NUMBER: HRL588 PAY GRADE: H04 FLSA STATUS: Non-Exempt BUSINESS UNIT NAME: WIC (Women, Infants and Children) REPORTS TO: WIC Director SUPERVISORY WORK: None STARTING PAY: $17.00 per hour

SUMMARY

Interview’s clients and determines eligibility for program benefits according to categorical, residence, and income criteria. Enters client information into the computer and prints out results to be filed in client's chart. Educates pregnant women about the benefits of breastfeeding; Assists and instructs new mothers about breastfeeding techniques and the use of pumps; Maintains breastfeeding equipment; Updates logs and inventory of breastfeeding supplies; Issue’s food benefits according to diet prescription, obtains necessary signatures, files duplicate copies in an orderly manner. Schedule’s appointments, answers telephone in a polite professional manner and processes calls efficiently. Alphabetically files and pulls charts for clinics, screens immunization records, obtains 24-hout diet recall, weights and measures participants and plots on growth grids, obtains hematocrit/hemoglobin. Backs up computer files on a daily basis, runs daily, weekly, and monthly reports, mails out missed appointment reminders, stocks supplies for clinics as required, and attends staff meetings and required trainings.

ESSENTIAL RESPONSIBILITIES

• Educating pregnant women and their families on the benefits of breastfeeding.
• Assisting new mothers with the techniques of breastfeeding.
• Conducting breastfeeding classes in person, via Zoom, and in a variety of community settings.
• Assisting WIC Nutritionists with breastfeeding consultations for WIC participants.
• Instructing WIC breastfeeding participants on the use of breast pumps, when necessary.
• Maintaining logs and inventory of breastfeeding supplies and maintaining breastfeeding equipment.
• Interviewing clients and determining their income eligibility for enrollment in the WIC program according to standard criteria.
• Issuing food benefits according to diet prescriptions, obtaining necessary signatures, and filing duplicate copy in an organized manner.
• Scheduling appointments in a computerized format; follow up on missed and future appointments.
• Answering a multi-line telephone system and processing calls efficiently and expeditiously.
• Contacting participants via text and phone to upload documents and assisting them with the process.
• Obtaining the height, weight and finger stick blood work on clients.
• Presenting a hospitality, customer centered and caring attitude.
• Performs other job-related duties as assigned.

MINIMUM REQUIREMENTS

• Requires a High School Diploma or its equivalent and a minimum of one year of clerical experience; two years preferred.
• Bilingual in Spanish preferred.
• Valid Texas Driver’s License required.
• IT help desk or similar experience strongly preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to type at a rate of 30 WPM.
• Ability to work with the public in a high-volume manner.
• Skill in dealing with contentious clients.
• Skill in using a personal computer, calculator, copier, television, camera, film projector, and a multi-line telephone system.
• Knowledge of breastfeeding techniques and expressing breastmilk required.

ADA PROFILE

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is regularly required to lift/carry 30 lbs; stoop, bend, sit, and walk on continuous basis.

WORK ENVIRONMENT

Occasionally will encounter contentious clients. May work in clinics with high noise level or extreme temperature fluctuation. Risk of exposure to communicable diseases.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law. The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.

Start your career with the City of Amarillo today! We are committed to providing the highest quality services to our community, and we believe that starts with our team. As a city, we are dedicated to supporting our employees and providing opportunities for growth and development. Our mission is to create a safe, prosperous, and thriving community, and we know that starts with attracting and retaining the best talent. We are proud of our city and the work we do, and we are excited to welcome you to explore career opportunities with us.