WIC Program & Nutrition Assistant I — Empower Families

commteam; Lowell (MA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Tuition reimbursement

401K

Job summary

Community Teamwork in Lowell, MA is seeking a WIC Program Assistant/Nutrition Assistant I to help families meet nutrition goals. Responsibilities include income assessment, eligibility, reception duties, data collection, and issuing benefits for WIC foods.

Training to CPA I status will be provided and considered within career development. The role requires strong customer service, data entry accuracy, ability to work at multiple sites, and occasional evening/weekend hours.

Qualifications

• High School or equivalent required.
• One-year general office experience with proficient computer skills.
• One year health care experience such as counselor, educator, or related role preferred.
• Interest in nutrition or health care.
• Excellent customer service and communication skills.
• Good attention to detail; confidential handling of information.
• Ability to work at multiple WIC sites and some evenings/weekends.

Responsibilities

• Answer direct phone calls and emails.
• Provide referrals to health and social services.
• Screen inquiries for eligibility.
• Manage appointment scheduling and reminders.
• Greet and triage participants.
• Oversee waiting area flow.
• Perform clerical duties.
• Educate participants on rights, WIC foods, and using WIC card.
• Refer to MassHealth, SNAP, and TAFDC.
• Notify end of certification and reporting issues.
• Collect anthropometric and hematological data.
• Issue prescribed food benefits and re-issue benefits as needed.
• Attend CPA1 training within 18 months and work toward CPAI status.
• Provide nutrition care with assessments, diet planning, and counseling.
• Document and refer to health and social services as needed.
• Join trainings remotely or at Learning Center as required.

Skills

Office experience

Healthcare experience

Nutrition interest

Customer service

Attention to detail

Confidentiality

Evening/weekend availability

Bilingual (preferred)

Prior related experience

Education

High School or equivalent

Job description

Community Teamwork in Lowell, MA is seeking a WIC Program Assistant/Nutrition Assistant I to help families meet nutrition goals. Responsibilities include income assessment, eligibility, reception duties, data collection, and issuing benefits for WIC foods.

Training to CPA I status will be provided and considered within career development. The role requires strong customer service, data entry accuracy, ability to work at multiple sites, and occasional evening/weekend hours.