WIC Program Assistant

Town of East Hartford; East Hartford (CT); On-site; USD 22,000 - 31,000; Full time

Job summary

The Town of East Hartford is seeking a detail-oriented WIC Program Assistant to provide administrative and clerical support for the local Women, Infants, and Children (WIC) Program. This role requires clear communication in English, with bilingual skills highly desired based on community needs.

Responsibilities include scheduling appointments, maintaining participant records, updating demographics, and handling inquiries.

Qualifications

• High school diploma or GED required.
• 1+ year in medical/healthcare office or public health setting preferred.
• Strong communication and customer service skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency with basic computer applications and data entry.

Responsibilities

• Schedule appointments and maintain participant records for WIC participants.
• Assist with certification and recertification by collecting and verifying demographic and eligibility information.
• Enter and maintain CT-WIC data accurately in the CT-WIC MIS.
• Perform appointment reminders and outreach to participants.
• Provide courteous, culturally sensitive service to participants and partners.

Skills

Customer service

Oral and written communication

Confidentiality

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

CT-WIC

Word processing

Email

Job description

The Town of East Hartford is seeking a detail-oriented and customer-focused WIC Program Assistant to provide administrative and clerical support for the local Women, Infants, and Children (WIC) Program. This position is responsible for performing a variety of clerical, receptionist, and administrative duties that support the efficient delivery of services to program participants. Successful candidates must possess the ability to communicate effectively, both orally and in writing, in English. Bilingual skills in a language reflective of the community served are highly desirable and may be required based on program needs. Candidates should demonstrate strong customer service skills and the ability to interact professionally with participants, healthcare providers, and community partners.

Rate: $19.00

40 hour position

Hours:

Monday-8-4:30

Tuesday-9:30-6-requires one late night and Saturdays as assigned.

Wednesday-8-4:30

Thursday-8-4:30

Friday-8-4:30

Equal Employment Opportunity (EEO) Statement:

The Town of East Hartford proudly stands as an equal opportunity employer, dedicated to fostering a work environment free from discrimination. We firmly uphold the principles of equality, ensuring that all individuals are treated fairly without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local laws. Our commitment to inclusivity and diversity is unwavering, and we enthusiastically encourage applicants from all walks of life to join our team.

Essential Duties and Responsibilities

• Assists in providing WIC services to program participants by scheduling appointments, maintaining participant records, updating demographic information, and responding to inquiries in a timely and professional manner.
• Supports the certification and recertification process for WIC applicants by:
  • Conducting participant interviews to collect demographic information, including name, address, household composition, and contact information.
  • Verifying identity, residency, and income eligibility through the review of required documentation.
  • Accurately entering and maintaining participant information within the Connecticut WIC Management Information System (CT-WIC).
• Conducts appointment reminder calls, text messages, and follow-up outreach to participants regarding upcoming, missed, or rescheduled appointments.
• Answers incoming telephone calls and provides assistance with general program inquiries, appointment scheduling, benefit questions, replacement eWIC cards, referrals, and other participant needs, in accordance with established program procedures.
• Provides courteous and culturally sensitive customer service to participants, community partners, healthcare providers, and the general public.
• Assists with the preparation and distribution of program materials, including newsletters, educational resources, outreach materials, and correspondence.
• Supports community outreach activities by assisting with health fairs, community events, presentations, bulletin boards, displays, and other public awareness initiatives.
• Maintains accurate and confidential participant records in compliance with federal, state, and local WIC regulations, policies, and procedures.
• Assists program staff with administrative functions, data entry, filing, record management, and other clerical duties necessary to support daily operations.
• Collaborates effectively with WIC staff and other health department personnel to ensure efficient program delivery and participant satisfaction.
• Performs related duties, special projects, and other responsibilities as assigned by the WIC Program Coordinator or designee.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task or responsibility.

• Ability to communicate effectively and professionally, both verbally and in writing, in English. Bilingual proficiency in another language may be required or preferred based on the needs of the community served.
• Ability to establish and maintain positive, respectful, and supportive relationships with individuals and families from diverse cultural and socioeconomic backgrounds.
• Strong customer service skills, including the ability to provide courteous, compassionate, and responsive assistance to program participants, healthcare providers, and community partners.
• Ability to maintain confidentiality and exercise discretion when handling sensitive participant information.
• Proficiency in basic computer applications, including data entry, word processing, email, and electronic recordkeeping systems.
• Ability to effectively operate telephone systems and communicate clearly with participants and stakeholders.
• Ability to perform routine clerical and administrative tasks, including scheduling appointments, organizing records, filing documents, and preparing correspondence.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
• Ability to learn and follow WIC Program policies, procedures, and regulatory requirements.
• Ability to work independently and collaboratively as part of a team to support program operations and participant services.

• High school diploma or General Educational Development (GED) certificate required.
• Minimum of one (1) year of experience in a medical office, public health setting, customer service environment, or performing administrative and clerical support duties.
• Experience working with diverse populations and providing direct customer service is preferred.
• Bilingual proficiency in a language reflective of the community served is desirable.
• Proficiency in basic computer applications, including data entry, word processing, and email.
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.

Equivalent combinations of education, training, and experience that provide the required knowledge, skills, and abilities may be considered.